1.20 Help Desk Support Job at Focused HR Solutions, Golden, CO

ZGRXS09vLzBhRkFqd1hCd09BZ3NpTWJmcnc9PQ==
  • Focused HR Solutions
  • Golden, CO

Job Description

Temporary position only. Must be local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.

Our direct client has an opening for a Help Desk Support 62595

This position is up to 5 months with the option of extension, and the client is in Golden, CO.

Qualifications:
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
  • Answer call center phones in a friendly, helpful, and professional manner.
  • Open a ticket for support and provide that support once trained.
  • Create new network user accounts per procedure.
  • Disable network accounts per procedure.
  • Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team.
  • Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
  • Adept at asking questions to better support the user with processes and procedures.
  • Must be a team player.

Estimated Duration 05/10/2024 - 10/31/2024Schedule
7:30 AM 4:00 PM
3500 Illinois Street Suite 2500 Golden, Colorado 80401-0000

Additional Information:
  • Must be able to work from home on Fridays.
  • Must be able to interview in person.
  • Must be able to take CJIS certification training/exam.
  • Networking TCP/IP Novice (1-3 Years) No
  • Operating Systems Windows 9x/2000/XP/NT/Vista/7 No
  • Service Desk Ticket System Prefer Service Now experience. Others will be considered if listed. Novice (1-3 Years) Yes
  • Adobe Acrobat Novice (1-3 Years) No
  • Communication skills both verbal and written Proficient (4-6 Years) Yes
  • Learning ability Proficient (4-6 Years) Yes
  • Team work Proficient (4-6 Years) Yes
  • Active Directory Novice (1-3 Years) Yes
  • Microsoft Office Novice (1-3 Years) Yes

Job Tags

Full time, Temporary work, Work at office, Local area, Work from home,

Similar Jobs

CAMPBELL TRANSPORTATION COMPANY INC

Entry-Level/Experienced Deckhand - River Division Job at CAMPBELL TRANSPORTATION COMPANY INC

 ...within the confines of the vessel, while navigating the western rivers. Responsibilities: Build and break tow effectively. Inspect...  ...crew. Specific physical requirements include: Traverse boats, barges, and tows a minimum of two (2) miles per day, including... 

Iris Comm Lab

Brand Promoter Job at Iris Comm Lab

 ...Job Description Job Description Description We are seeking a motivated and energetic Brand Promoter to represent our clients brands and increase their visibility across various consumer channels. As a Brand Promoter, you will act as the face of the brand, helping... 

Sanibel Harbour Marriott Resort and Spa

Spa Massage Therapist Job at Sanibel Harbour Marriott Resort and Spa

 ...Sanibel Harbour Marriott Resort and Spa is looking for a full-time Spa Massage Therapist. We are currently looking for a passionate, talented massage therapist for our high-end spa and clientele. The job is part-time with the opportunity to become full time. Must have... 

Sphinx LLC

Digital Forensic Examiner Job at Sphinx LLC

 ...Job Description Job Description Sphinx Digital Forensic Examiners (DFEs) support sensitive national security investigations and computer network defense operations on behalf of our clients. DFEs operate in a variety of environments ranging from the field to a formal... 

HealthTrust Workforce Solutions Local

Per Diem / PRN Nurse RN - Med Surg - $56-58 per hour Job at HealthTrust Workforce Solutions Local

 ...HealthTrust Workforce Solutions Local is seeking a per diem / prn nurse RN Med Surg for a per diem / prn nursing job in Las Vegas, Nevada. Job Description & Requirements Specialty: Med Surg Discipline: RN Duration: Ongoing Shift: 12 hours, flexible...