Summary Appraisal Desk Coordinator will order, receive and track all appraisal documents to assure that compliance is maintained. Essential Job Functions: Order, Assign, process and track appraisal orders which includes pulling FHA case numbers and using the VA Portal to assign VA case ID. Process and verify all documents required to place the appraisal order via Mercury Network Software and ensuring that loan documentation is complete. Contact AMC's, Fee Panel Appraisers and Loan Teams as needed for follow up via Mercury Network, phone and/or email. Coordinate appraisal transfers both to and from other lenders. Set up new Loan Officers, Processors, Wholesale Brokers for ordering and receiving notifications in Mercury Network. QC Review incoming Appraisal Reports. Meet crucial deadlines requested. Obtain quotes for Loan Teams from appropriate vendors. Upload and deliver completed reports to the appropriate Loan Teams. Perform any duties/activities assigned by management. Including attending training classes as needed and maintain the confidentiality of the customers. Respond to high volume of emails daily regarding order status, compliance questions, guidelines, revisions. Stamp and submit all invoices to accounting. Other duties as assigned. Qualifications: High School Diploma or equivalent, required Bachelor's degree, preferred 1-3 years of real estate appraisal experience, preferred 1-3 years of mortgage experience, preferred Must have and understanding of mortgage rules and regulations, appraisal guidelines and real estate terminology Must have and display good ethics and professionalism Must possess good communication, both oral and written, attention to detail Self-starter with strong organizational skills Good working knowledge of computers and software such as: Microsoft excel, office, and word
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