Job Description

Job Description

Job Description

About Refloor:
Refloor is one of the fastest-growing flooring companies in the U.S., and our mission is to Help People Succeed and Elevate . We believe in high performance, strong teams, and putting our customers first.

Position Overview:
We’re looking for a results-driven Call Center Manager to lead a team of inbound and outbound agents. You’ll oversee daily operations including appointment scheduling, confirmation, and dispatching. This role is essential to driving performance and ensuring a top-tier customer experience.

Key Responsibilities:

• Lead and coach a team of call center agents
• Manage scheduling, confirmations, and dispatching
• Monitor call quality and deliver performance feedback
• Utilize systems like Salesforce, Five9, Balto, and Podium
• Track KPIs and report performance metrics
• Work closely with sales leadership for smooth handoffs
• Develop training programs and improvement plans
• Ensure proper staffing and scheduling coverage
• Identify and implement process improvements

Requirements

Requirements:

• 5+ years in a call center or inside sales leadership role
• Experience managing outbound or blended call teams
• Familiarity with CRM/dialer tools (Salesforce & Five9 preferred)
• Strong leadership, communication, and problem-solving skills
• Comfortable working in a fast-paced, performance-based environment
• Willing to work extended hours/weekends as needed

Preferred Skills:

• Leadership & team development
• KPI-focused decision-making
• Customer-first mindset
• Operational efficiency
• Tech-savvy with multi-platform tool

Benefits

Why You Will LOVE Working at Refloor:

• Fun & friendly atmosphere with a casual dress code.
• Open-concept office, in a great location, with tons of natural light.
• Benefits including medical, paid vacation days & more.
• We love new ideas & want to hear yours. Always.
• Salary: 70,000- 100,000 with bonuses

Apply Today!
Join a company where your leadership makes a difference. At Refloor, your success is our priority.

Job Tags

Similar Jobs