Call Center- Patient Care Representative Job at Suncoast Community Health Centers Inc., Brandon, FL

ZDlxTk9vdjFhMW9rd1hGK01nOHBqOGZlcWc9PQ==
  • Suncoast Community Health Centers Inc.
  • Brandon, FL

Job Description

Job Description

Job Description

POSITION TITLE: PATIENT CARE REPRESENTATIVE

FLSA: NON - EXEMPT

Job Summary:

The Patient Care Representative plays a key role in enhancing patient well-being, fostering positive experience, and supporting the success of the team and organization. The representative provides compassionate, personalized service via phone, email, and messaging platforms, documenting messages, and addressing inquiries with a patient-centered approach, all while adhering to company policies and maintaining high service standards. Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Monitor and respond to incoming medical department calls, documenting messages and routing urgent issues to appropriate staff.
  • Record all telephone interactions and instructions provided to patients.
  • Assist with appointment scheduling, referral requests, and general inquiries.
  • Forward calls involving assessments, symptoms, emergencies, or medical advice to the appropriate medical staff.
  • Process pharmacy requests for medication and refills in compliance with Call Center policies.
  • Maintain accurate patient records and documentation in the electronic health record (EHR) system.
  • Coordinate referrals, follow-ups, and communication between patients and healthcare providers.
  • Manage correspondence, messages, and administrative tasks such as filing and document preparation.
  • Collaborate with medical staff and address patient concerns professionally to ensure seamless care.
  • Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
  • Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
  • Proficient with Microsoft Office Suite, Electronic Medical Record (EMR) and related software.

Education and Experience:

  • High School Diploma or equivalent is required

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to travel to various center locations as required.

Job Posted by ApplicantPro

Job Tags

Work at office,

Similar Jobs

Don "K" Whitefish Chrysler Dodge Jeep Ram Chevrolet Subaru

Dealer Trade Driver Job at Don "K" Whitefish Chrysler Dodge Jeep Ram Chevrolet Subaru

Don"K" is looking for a reliable, safety-conscious Dealer Trade Driver to join our team! If you enjoy being on the road and want to be part of a respected local dealership, this is the perfect opportunity. Job Summary:Drive vehicles between dealerships and other locations... 

FalconTek

Arabic Linguist (TDY) with Security Clearance Job at FalconTek

Job Summary: We are seeking qualified and mission-ready Arabic Linguists to support operations across CONUS, OCONUS, and warzone locations. This TDY position requires high linguistic proficiency, cultural understanding, and operational flexibility. The ideal candidate... 

American Power Innovations

Electrical Estimator Job at American Power Innovations

 ...Headquartered in Tulsa, OK we are seeking a highly skilled Electrical Estimator or Applications Engineer to join our growing team. This role is...  ...negotiations. This role is preferably in office but can be remote with regular and frequent communication with the team in Tulsa.... 

VividFront

Serverless Full Stack Developer Job at VividFront

 ...Supabase and Row Level Security (RLS) Maintain and improve ZITADEL-based authentication (OAuth/OIDC) Integrate and manage Stripe payments and webhook handling Architect CMS-driven experiences with Storyblok , Sanity , or Contentful Ensure compliance... 

AC Trucking

Truck Dispatcher Job at AC Trucking

 ...Job Description Job Description Dispatch Drivers and Organize orders for transport. The successful candidate will have # Good...  ...environment# At Least 2 years experience dispatching commercial trucks # Ability to multi-task Dispatcher in this position will...