Call Center- Patient Care Representative Job at Suncoast Community Health Centers Inc., Brandon, FL

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  • Suncoast Community Health Centers Inc.
  • Brandon, FL

Job Description

Job Description

Job Description

POSITION TITLE: PATIENT CARE REPRESENTATIVE

FLSA: NON - EXEMPT

Job Summary:

The Patient Care Representative plays a key role in enhancing patient well-being, fostering positive experience, and supporting the success of the team and organization. The representative provides compassionate, personalized service via phone, email, and messaging platforms, documenting messages, and addressing inquiries with a patient-centered approach, all while adhering to company policies and maintaining high service standards. Supervisory Responsibilities:

  • None

Duties/Responsibilities:

  • Monitor and respond to incoming medical department calls, documenting messages and routing urgent issues to appropriate staff.
  • Record all telephone interactions and instructions provided to patients.
  • Assist with appointment scheduling, referral requests, and general inquiries.
  • Forward calls involving assessments, symptoms, emergencies, or medical advice to the appropriate medical staff.
  • Process pharmacy requests for medication and refills in compliance with Call Center policies.
  • Maintain accurate patient records and documentation in the electronic health record (EHR) system.
  • Coordinate referrals, follow-ups, and communication between patients and healthcare providers.
  • Manage correspondence, messages, and administrative tasks such as filing and document preparation.
  • Collaborate with medical staff and address patient concerns professionally to ensure seamless care.
  • Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
  • Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
  • Proficient with Microsoft Office Suite, Electronic Medical Record (EMR) and related software.

Education and Experience:

  • High School Diploma or equivalent is required

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to travel to various center locations as required.

Job Posted by ApplicantPro

Job Tags

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