Job Description

Position Summary The Community Engagement Program Manager (CEPM) coordinates care for referrals to the Home Visiting Department (HVD) to ensure families are linked to the most suitable home visiting program in a timely manner. This position develops and maintains partnerships with community and area organizations to raise awareness of HVD and acts as the liaison within Mary’s Center. The CEPM facilitates a community engagement strategy, builds relationships with local partners, and coordinates the Community Advisory Board (CAB). The role also supports the Home Visiting management team to meet caseload capacities according to model and grant requirements. Reportability This position reports directly to the Home Visiting Director. Essential Duties and Responsibilities To perform this role successfully, an individual must be able to: Intake and Community Engagement Manage referrals via phone, email, website, and fax, triaging within two business days. Contact referral sources and families for additional information. Enter data into electronic health records and document engagement efforts. Track referral outcomes and analyze community needs. Prepare outreach reports and assess program effectiveness. Develop and implement outreach strategies and quality improvement projects. Establish performance indicators for outreach and capacity assessment. Serve as liaison to city-wide initiatives and develop MOUs as needed. Build relationships with stakeholders and participate in coalitions. Facilitate community meetings and coordinate outreach events. Recruit, train, and supervise volunteers, including support for the CAB. Develop communication materials and manage external outreach content. Volunteers Recruit and develop a diverse volunteer corps, including training and engagement tracking. Foster positive relationships with volunteers and related networks. Management Participate in training and community events. Manage the CAB and prepare agendas and presentations. Assist in budgeting and expense tracking. Perform other activities as assigned by the Home Visiting Director. Qualifications Required: Bachelor’s degree in human services or related field with 3 years of relevant experience. Experience in building partnerships and community outreach. Administrative experience in human services, including quality assurance/improvement. Knowledge of confidentiality issues and HIPAA regulations. Preferred: Effective communication skills in English; additional languages are a plus. Physical ability to perform job duties, including lifting up to 25 pounds. Work environment includes office and outdoor settings with a hybrid schedule option. Benefits Health insurance (medical, dental, vision), retirement options, paid leave, and educational days. Tuition reimbursement, transportation subsidy, and Employee Assistance Program. #J-18808-Ljbffr Mary's Center

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