Location: Remote in Portugal OR Hybrid in Lisbon (Office Options) Employment Type: Full-time If you have GDS experience and a passion for excellent B2B service, this is your opportunity to make a global impact . What You'll Do (Your Responsibilities) Personalized Support: Provide dedicated and personalized support to business travelers. Problem Solving: Proactively resolve travel and technical issues, from simple queries to urgent emergencies. Industry Expertise: Stay updated with travel industry knowledge to ensure the delivery of best-in-class service. Continuous Improvement: Collaborate with global teams and share essential feedback for the continuous improvement of products and processes. Client Relationships: Meet and exceed performance targets while building strong relationships with clients. What We're Looking For (Your Profile) To succeed in this role, the following qualifications are mandatory and essential : Language Skills: Professional fluency in German (C1+) and English (C1+) is required. GDS Experience: Proven experience in using GDS systems (Sabre, Amadeus, or Galileo is mandatory). Service Background: A history in customer service, preferably within the travel, tourism, or hospitality sectors. Soft Skills: Metrics-driven, with excellent communication skills and a facility for collaboration. Technical Knowledge: Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce is a bonus). Availability: Flexibility to work rotating schedules (Monday to Sunday, between 7 AM and 10 PM). What You'll Get (Your Benefits) Competitive salary + performance-based rewards Comprehensive medical, dental & vision plans Paid parental & bereavement leave Mental health support Commuter benefits & connectivity stipends A dynamic, international team with career growth opportunities Ready to elevate your career in corporate travel management ? Apply now and make an impact on a global stage! #J-18808-Ljbffr Phiture
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