Customer Care Specialist I (Manheim) Job at Cox Automotive, Riverside, CA

ZHRhSlA0MzRiVm9oeEhWNU13b3ZpY0xZckE9PQ==
  • Cox Automotive
  • Riverside, CA

Job Description

Join to apply for the Customer Care Specialist I (Manheim) role at Cox Automotive Inc.

General Responsibilities


  • The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.
  • Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
  • May work across other departments to train on resolving different client issues.
  • The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point?of?contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
  • The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.


Qualifications


Minimum
  • High School Diploma/GED
  • Generally, less than 2 years of experience


Preferred
  • Minimum of 2 years of call center and/or client interfacing experience
  • Multi?task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology, internet, email
  • Excellent oral and written communication skills, particularly in a phone or email context.
  • Experience working in a contact center metrics driven environment
  • Strong communication skills and basic computer knowledge
  • Ability to operate under tight pressure
  • Experience working in the automotive industry
  • Schedule - must have flexibility to work evenings, weekends, holidays as required



Compensation

Hourly base pay rate is $19.90 - $29.81 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidates knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

#J-18808-Ljbffr

Job Tags

Hourly pay, Work at office, Visa sponsorship, Weekend work, Afternoon shift,

Similar Jobs

Bruntwork

Administrative and Customer Support Job at Bruntwork

This is a remote position. Job Highlights Contract: Independent Contractor Schedule: 20 hours a week | Monday Friday, 10:00 AM 2:00 PM EST Responsibilities Manage email communications, handling 50-100 emails daily with timely responses Perform data...

Hawaii State Department of Education

Maui High - Grade 10-12 Social Studies Teacher, 69966 (2025-03460) Job at Hawaii State Department of Education

 ...Job Description Job Description This position is for a world history, geography/economics, psychology/sociology teacher. The Hawaii State Department of Education is committed to hiring highly qualified teachers in every classroom. With the exception of designated... 

Old West Federal Credit Union

Accounting Manager Job at Old West Federal Credit Union

 ...Description Job Description Purpose Oversee the operations of the accounting team. Prepares financial reports and ensures complete, accurate...  ...; ensure that all accounting entries are properly recorded. Manage cash management or wire transfer services. Manage the cash... 

Boeing

Experienced Low Observables Design and Integration Engineer Job at Boeing

 ...highly skilled and motivated Experienced Low Observables Design & Integration Engineer to join our team in St. Louis, Missouri. The ideal candidate...  ...Engineering, Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly... 

Esrhealthcare

C++ Software Engineer Pittsburgh, PA, 15289 Job at Esrhealthcare

 ...C++ Software Engineer Pittsburgh, PA, 15289 Description: We're seeking a versatile and talented C++ Software Engineer to join our team. In this role, you'll develop software that brings our 3D sensors to life, crafting intuitive user interfaces,...