Customer Service Operations Specialist (Air Export) Job at DHL Global Forwarding, Peabody, MA

YzlDSE80bi9iMVFnejNkNE9BMG9pOFBjcXc9PQ==
  • DHL Global Forwarding
  • Peabody, MA

Job Description

Job Location: Peabody, MA

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at [1]

As an Customer Service Operations Specialist (Air Import) you will be responsible for the movement of our customer's air import shipments. You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers.

Note: This is a 2nd shift position

Key Responsibilities:

* Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries

* Build customer relationships by responding to customer communications via email, fax and mail

* Work with air and ground transportation partners to handle shipments

* Receive and track purchase orders from Importers/Overseas offices for pending air shipments

* Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment

* Answer all customer inquiries in accordance with the Customer Service Policy standards

* Further increase customer satisfaction and business share through proactive and regular contact

* Communicate with and ensure release of the freight from air carriers

* Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices

* Setup and coordinate deliveries to the customer

* Handle and manage all customer contact at file level regarding exceptions

* Additional projects as directed

Skills / Requirements:

* 1+ years of experience in freight forwarding industry, air import experience preferred

* Cargo Wise systems knowledge is a plus

* Exceptional customer service skills

* Detail oriented and strong follow-up skills

* Proficient with Microsoft office (Word, Excel, Outlook)

Job Tags

Work at office, Overseas, Afternoon shift,

Similar Jobs

Alten Technology Usa

Senior Software Engineer (C++, Python) Job at Alten Technology Usa

 .... in Computer Engineering or Computer Science ~7+ years of software development experience ~6+ years of experience developing in C++~4+ years of experience developing with Python ~3+ years of experience developing software within a Linux development environment... 

Career Systems Development Corporation

WBL/AT Coordinator-Lor Job at Career Systems Development Corporation

 ...work-based learning sites for students to learn and practice skills they cannot easily learn in a classroom setting. Plans and coordinates activities to bring together the appropriate persons, including employers, educators, trainees, and staff to ensure the success... 

8am

Full-Stack Software Engineer | Modernization Job at 8am

 ...to client experience and everything in between. As part of our Engineering team, youll play a pivotal role in designing and scaling the...  ...servers) ~ Strong understanding of SOLID design principles and software design patterns. ~ Excellent teamwork, documentation, and... 

State of Alaska

Criminal Justice Technician 1/2 Job at State of Alaska

 ...The Department of Corrections, Division of Institutions is recruiting for a Criminal Justice Technician 1/2, for Palmer Correctional Center (PCC) located in Sutton, Alaska. Watch Alaska DOC's video here: DOC 30 Second Cut. What you will be doing:We a Technician, Criminal... 

The Permanente Medical Group, Inc.

Gastroenterologist Job at The Permanente Medical Group, Inc.

 ...Job Description Adult Gastroenterologist Opportunities with Kaiser Permanente Fulfilling the promise of medicine Kaiser Permanente / The Permanente Medical Group The Permanente Medical Group, Inc. (TPMG - Kaiser Permanente Northern California) is one...