Job Description

Customer Service Specialist - Bilingual (English/Spanish)

The Bilingual Customer Service Specialist will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers.

• Location: Houston, TX 77077
• Pay: $22.00 per hour (DOE)
• Shift: 8AM - 5PM Monday - Friday (Onsite)
• Bilingual - English/Spanish

Responsibilities:

• Provide superior customer service in phone conversations, written correspondence, follow-up activities, and coordination of job responsibilities.
• Assist processing of cancellation requests from dealers, customers and lienholders through interactive discussions.
• Support underwriting of applications for company products
• Support communications that assist administration of company products.
• Provide support for administration processes and communications.
• Maintain accurate records of communications in the transactions system.
• Assist dealers to reconcile their records for new business, rates, online support and claims.
• Support account setup activities and live dealer communications.
• Back up receptionist.

Requirements :

• High School Diploma or GED
• Previous experience in a call center or customer support role is preferred.
• Strong computer skills with proficiency in office software applications.
• Excellent verbal and written bilingual communication skills in English and Spanish.
• Ability to type efficiently while engaging with customers on various platforms.
• Strong analytical skills to assess customer needs and provide effective solutions.
• A positive attitude with a commitment to delivering outstanding customer service.
• Ability to work independently as well as part of a team in a dynamic environment.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

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