Customer Success Operations Coordinator Inwood, Long Island. Job at Express Employment, Inwood, NY

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  • Express Employment
  • Inwood, NY

Job Description

Job Description

Job Description

Top Job

Located in Inwood, NY, NY

Salary: 21.00

About Us

We are working with a fast-growing online retailer dedicated to delivering exceptional products and service to our customers. We take pride in creating a seamless shopping experience, and our customer service team plays a key role in ensuring customer satisfaction and loyalty.

Job Summary

We're looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our support team. In this role, you'll be the first point of contact for our customers, helping to resolve issues, answer questions, and provide a positive shopping experience.

Key Responsibilities

  • Respond promptly to customer inquiries via email, chat, and phone
  • Provide accurate, valid, and complete information by using the right tools and resources
  • Resolve customer complaints efficiently, maintaining a professional and empathetic tone
  • Process returns, exchanges, and refunds according to company policies
  • Keep records of customer interactions and transactions in our support system
  • Collaborate with internal teams (e.g., warehouse, logistics, product) to resolve complex issues
  • Identify common issues and trends and re0port them to the team for continuous improvement
Requirements

  • You must be able to work 12 Sundays a year! No exceptions!
  • This is not a remote position. You must be able to commute to the Inwood, Long Island location.
  • Excellent communication and problem-solving skills
  • Comfortable using help desk software, online chat, and CRM systems (e.g., Zendesk, Gorgias, Freshdesk)
  • Ability to multitask, prioritize, and manage time effectively
  • A positive attitude and a passion for helping others
  • High school diploma or equivalent; college degree is a plus
Preferred Qualifications

  • Experience in online retail/eCommerce customer support
  • Familiarity with order management systems and shipping logistics
  • Bilingual or multilingual skills are a plus
What We Offer

  • Competitive salary
  • Employee discounts on products
  • A supportive, inclusive, and growth-oriented work environment
  • Opportunities for advancement within a growing company
#2843ST

Express Office: Queens (Northwest)

44-02 11th Street

Suite 616

Long Island City, NY 11101

Job Tags

Work at office,

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