Customer Success Operations Coordinator Inwood, Long Island. Job at Express Employment, Inwood, NY

Y05DTFBZcjRiMW9wem5ONE5RWXFnOEhkcXc9PQ==
  • Express Employment
  • Inwood, NY

Job Description

Job Description

Job Description

Top Job

Located in Inwood, NY, NY

Salary: 21.00

About Us

We are working with a fast-growing online retailer dedicated to delivering exceptional products and service to our customers. We take pride in creating a seamless shopping experience, and our customer service team plays a key role in ensuring customer satisfaction and loyalty.

Job Summary

We're looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our support team. In this role, you'll be the first point of contact for our customers, helping to resolve issues, answer questions, and provide a positive shopping experience.

Key Responsibilities

  • Respond promptly to customer inquiries via email, chat, and phone
  • Provide accurate, valid, and complete information by using the right tools and resources
  • Resolve customer complaints efficiently, maintaining a professional and empathetic tone
  • Process returns, exchanges, and refunds according to company policies
  • Keep records of customer interactions and transactions in our support system
  • Collaborate with internal teams (e.g., warehouse, logistics, product) to resolve complex issues
  • Identify common issues and trends and re0port them to the team for continuous improvement
Requirements

  • You must be able to work 12 Sundays a year! No exceptions!
  • This is not a remote position. You must be able to commute to the Inwood, Long Island location.
  • Excellent communication and problem-solving skills
  • Comfortable using help desk software, online chat, and CRM systems (e.g., Zendesk, Gorgias, Freshdesk)
  • Ability to multitask, prioritize, and manage time effectively
  • A positive attitude and a passion for helping others
  • High school diploma or equivalent; college degree is a plus
Preferred Qualifications

  • Experience in online retail/eCommerce customer support
  • Familiarity with order management systems and shipping logistics
  • Bilingual or multilingual skills are a plus
What We Offer

  • Competitive salary
  • Employee discounts on products
  • A supportive, inclusive, and growth-oriented work environment
  • Opportunities for advancement within a growing company
#2843ST

Express Office: Queens (Northwest)

44-02 11th Street

Suite 616

Long Island City, NY 11101

Job Tags

Work at office,

Similar Jobs

City of Jacksonville

Forensic Photographer Job at City of Jacksonville

 ...and controllable. Operates personal computer to input data and photographs, operates a camera for digital photography of cadavers and...  ...photographic images, and use photographic or x-ray equipment. Assists Autopsy Technicians as needed. Demonstrates proficiency in... 

Jones Lang LaSalle Incorporated

On-site Occupancy Planner — Space Planning & Analytics Job at Jones Lang LaSalle Incorporated

A leading real estate services firm in San Francisco seeks an experienced Occupancy Planner to manage seat allocation and validate space data. The ideal candidate will have a Bachelor's degree, 3-5 years of corporate experience and skills in Google Sheets and AutoCAD. Excellent... 

AdeIphi MedicaI Staffing

Licensed Professional Counselor (LPC) #S-MHC-8989683 Job at AdeIphi MedicaI Staffing

 ...Summary: Ref #: S-MHC-8989683 Profession: Licensed Professional Counselor (LPC) Job Type: Contract Location: Green Bay, WI Start Date: ASAP Duration: 26 weeks Schedule: 07:45 AM-04:30 PM Rate: $48.2/hr Requirements: Active Licensed Professional... 

Express Employment

Warehouse Assistant- Food Production Plant ($19.00/hr) Job at Express Employment

 ...and punctual Must pass a background check and/or drug screening Food safety training is a plus (or willingness to obtain) Must live in or reliably commute to American Falls, ID #1449Poky Express Office: Pocatello 850 North 5th Avenue Pocatello, ID 83201

Top Level Promotions

Office Support Assistant Work from Home Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated...  ...opportunity is ideal for beginners looking to gain hands-on experience managing digital records, supporting administrative projects,...