Customer Success Operations Coordinator Inwood, Long Island. Job at Express Employment, Inwood, NY

Y05DTFBZcjRiMW9wem5ONE5RWXFnOEhkcXc9PQ==
  • Express Employment
  • Inwood, NY

Job Description

Job Description

Job Description

Top Job

Located in Inwood, NY, NY

Salary: 21.00

About Us

We are working with a fast-growing online retailer dedicated to delivering exceptional products and service to our customers. We take pride in creating a seamless shopping experience, and our customer service team plays a key role in ensuring customer satisfaction and loyalty.

Job Summary

We're looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our support team. In this role, you'll be the first point of contact for our customers, helping to resolve issues, answer questions, and provide a positive shopping experience.

Key Responsibilities

  • Respond promptly to customer inquiries via email, chat, and phone
  • Provide accurate, valid, and complete information by using the right tools and resources
  • Resolve customer complaints efficiently, maintaining a professional and empathetic tone
  • Process returns, exchanges, and refunds according to company policies
  • Keep records of customer interactions and transactions in our support system
  • Collaborate with internal teams (e.g., warehouse, logistics, product) to resolve complex issues
  • Identify common issues and trends and re0port them to the team for continuous improvement
Requirements

  • You must be able to work 12 Sundays a year! No exceptions!
  • This is not a remote position. You must be able to commute to the Inwood, Long Island location.
  • Excellent communication and problem-solving skills
  • Comfortable using help desk software, online chat, and CRM systems (e.g., Zendesk, Gorgias, Freshdesk)
  • Ability to multitask, prioritize, and manage time effectively
  • A positive attitude and a passion for helping others
  • High school diploma or equivalent; college degree is a plus
Preferred Qualifications

  • Experience in online retail/eCommerce customer support
  • Familiarity with order management systems and shipping logistics
  • Bilingual or multilingual skills are a plus
What We Offer

  • Competitive salary
  • Employee discounts on products
  • A supportive, inclusive, and growth-oriented work environment
  • Opportunities for advancement within a growing company
#2843ST

Express Office: Queens (Northwest)

44-02 11th Street

Suite 616

Long Island City, NY 11101

Job Tags

Work at office,

Similar Jobs

Jackbox Games

Senior Game Designer Job at Jackbox Games

 ...Jackbox Games is looking for a Senior Game Designer to join our team! Who are We? Jackbox is a mid-sized game studio (~80 people) best known for our Jackbox Party Pack franchise: a set of five social party games released every fall. Since 2014, our games--like Quiplash... 

Ganahl Lumber Co

Truck Driver Class - C Job at Ganahl Lumber Co

 ...DRIVER CLASS - C Job Summary: This position requires the ability to drive a delivery truck to customer locations throughout Southern California . May load and unload delivery vehicle as required. Supervisory Responsibilities: ~ None. Primary Duties/ Responsibilities... 

Whole Foods

Whole Body Team Member (Body Care, Makeup, Vitamins, Nutrition - Stocker, Inventory, Floor Service) - Part Time Seasonal Job at Whole Foods

 ...Whole Body Department Team Member Provides courteous, friendly...  ...Whole Body standards. All Whole Foods Market Retail jobs require ensuring a...  ...and Team Members at all times. All positions must be performed...  ...skills and willingness to work as part of a team. Ability to... 

Novant Health

Registered Nurse - PACU Job at Novant Health

What We Offer: Join our team of Registered Nurses at a brand-new, state-of-the-art medical facility, where youll help shape the future of exceptional patient care in our PACU This is an exciting opportunity to be part of a founding nursing team, build a supportive culture... 

PARS | Public Agency Retirement Services

Bilingual Plan Support Administrator - Pension Customer Service Job at PARS | Public Agency Retirement Services

 ...Bilingual Plan Support Administrator - Pension Customer Service Join to apply for the Bilingual Plan Support Administrator - Pension Customer Service role at PARS | Public Agency Retirement Services 2 days ago Be among the first 25 applicants Job Description...