Job Description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of , Senior Process Associate Account Strategist!

In this role, you are responsible for delivering on programs and processes that drive revenue growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable salesprograms for a global Social Media platform across a diverse set of customers, focusing on driving revenue and product adoption.

Responsibilities

• This role comprises 30% managing the book of business, 60% client pitching and engagement through virtual meetings, and 10% supporting other business activities and participating in training sessions.
• Drive engagement and revenue growth within the book of business by prioritizing top accounts, delivering tailored product recommendations, and executing effective budget discussions to achieve increases.
• Utilize provided tools to research customer contact information and ensure successful connections are established through emails, SMS messages, and warm calls as needed. Outreach efforts should include a thorough account scrub to tailor communication effectively.
• Develop a comprehensive understanding of customers' ad campaigns to provide relevant consultative support and assist them in achieving the best possible ROI on their ad spend. Keep customers engaged by scheduling regular follow-up meetings and outreach and calls regularly
• Represent the brand by delivering the highest level of sales and operational customer service, ensuring an exceptional customer experience.
• Stay updated by learning new sales programs and ad products as they are introduced.

Qualifications we seek in you!

Minimum Qualifications

• Own a sales and customer care mindset to assure the best client experience.
• Extensive experience in Ad operations.
• Strong knowledge of Ad Sales and the digital advertising ecosystem.
• Bachelor’s degree in business, communications, marketing, or another related area.
• Strong interest in meeting with clients daily and taking virtual meetings to help them grow their businesses. (Phone call and Video Calls).
• Previous Leadership experience.
• Strong negotiation and closing skills.
• Experience in media sales. Agents should have prior experience in launching and optimizingdigital media campaigns (e.g., Facebook, Google, Twitter).
• Ability to manage multiple projects with strong attention to detail.
• Ability to work well in a dynamic, fast changing environment.
• Excellent presentation, written and verbal communication skills.
• Experience with CRM tools (Salesforce).
• Knowledge of customer journey and conversion optimization of study.

Preferred Qualifications/ Skills

• Evaluate metrics and optimize campaign performance using data driven approach
• Demonstrated skill in educating others (e.g., advertisers, agencies)
• Proven track record of reaching and exceeding sales goals
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up

This is an onsite role based in Richardson, TX

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $21 to $24/hr. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles “Los Angeles, California based candidates are not eligible for this role. Schenectady, NY area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation,

gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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