Dispatcher Job at White Mechanical, Inc. Air Conditioning & Heating, Lake Forest, CA

Y051S1A0bi9ibG9peEhKL013a3RpOFRmcGc9PQ==
  • White Mechanical, Inc. Air Conditioning & Heating
  • Lake Forest, CA

Job Description

Job Description

About White Mechanical

White Mechanical Inc. is a family-owned HVAC/R company serving customers since 2002. We provide comprehensive heating, ventilation, and air conditioning services for residential and commercial clients, including installation, maintenance, and repair solutions.

As a BBB-accredited company since 2015, we've built our reputation on superior customer service, integrity, and quality workmanship. Our experienced team delivers reliable HVAC solutions with professionalism and attention to detail that comes from treating every customer like family.

Job Summary

White Mechanical is seeking a dedicated Residential Dispatcher to serve as the critical communication hub between our customers and field technicians. This role involves managing high-volume service calls with exceptional response times, conducting comprehensive HVAC system assessments to ensure proper technician and equipment dispatch, and building strong customer relationships through clear communication regarding appointments and service recommendations. The ideal candidate will proactively identify emergency and maintenance opportunities, resolve scheduling conflicts efficiently, maintain detailed service records, and demonstrate outstanding customer service through follow-up coordination and satisfaction monitoring, all while adhering to company protocols and safety standards.

Duties and Responsibilities

  • Manage high-volume incoming service calls while maintaining exceptional response times and accurate scheduling coordination
  • Proactively identify and qualify emergency service opportunities and maintenance leads through strategic customer interactions
  • Conduct comprehensive assessments of Residential HVAC system issues to dispatch appropriate technicians and equipment for optimal service delivery
  • Develop and maintain strong customer relationships through clear communication regarding service appointments, technician arrivals, and system recommendations
  • Provide accurate technical information and service estimates utilizing HVAC knowledge base, pricing tools, and dispatch management systems
  • Resolve scheduling conflicts and service concerns efficiently by coordinating alternative solutions and technician availability within required timeframes
  • Maintain detailed records of service calls, technician assignments, parts orders, and customer account information in compliance with company protocols
  • Follow established dispatch procedures, safety guidelines, and regulatory compliance standards
  • Demonstrate proactive customer service by coordinating follow-up calls, preventive maintenance reminders, and ensuring complete service satisfaction

Skills and Qualifications

  • 2+ years of customer support or client service experience with strong phone handling, active listening, and the ability to manage diverse customer personalities.
  • Experience with Office 365, iOS, and preferably HVAC dispatch software or field service management systems; tech-savvy with ability to learn new platforms quickly.
  • Excellent verbal/written communication skills, highly organized with strong multitasking abilities and attention to detail for accurate scheduling and documentation.
  • High school diploma required; HVAC industry familiarity preferred, with willingness to learn terminology, practices, and emergency response protocols. Ability to prioritize effectively in fast-paced environments, manage multiple tasks simultaneously, and resolve conflicts with strong decision-making skills.
  • Positive attitude, team collaboration skills, leadership capabilities, and availability for flexible hours, including evenings/weekends during peak season.

Location

This position requires full-time on-site presence at our Foothill Ranch, CA office.

Compensation

$20.00 - $24.00 an hour

Company Benefits

  • One week PTO,
  • Medical (80% paid by White Mechanical Inc.)
  • Dental,
  • Vision,
  • 401(k)
  • Life Insurance 

Equal Opportunity  

White Mechanical Inc., is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to age, race, religion, gender, sexual orientation, national origin, and disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request (Silex is pleased to provide such assistance, and no applicant will be penalized as a result of such a request). 

Job Tags

Full time, Work at office, Flexible hours, Afternoon shift,

Similar Jobs

Great Wolf Lodge

Banquet Server Job at Great Wolf Lodge

Great Wolf Lodge, a leader in family-friendly resorts featuring indoor water parks, is seeking a dedicated Banquet Server to enhance our guest dining experience in our banquet facilities. As a Banquet Server at Great Wolf Lodge, you will be part of a team that prides itself... 

Workforce Solutions Virens Global

Senior Manager Regulatory Affairs Job at Workforce Solutions Virens Global

 ...About the job Senior Manager Regulatory Affairs Senior Manager Regulatory Affairs A well-known large consumer products corporation is hiring for Regulatory Affairs Manager. Responsibilities include: Ensure completion of appropriate documents during... 

National Express LTD

Paid CDL Training School Bus Driver - Flexible Hours Job at National Express LTD

A school transportation service is seeking a School Bus Driver in Cameron, MO. No experience is needed, as paid CDL training will be provided. The role offers a competitive pay of $18.50/hr and a sign-on bonus of up to $2000. Ideal candidates will have a valid driver's... 

Integrated Services for Behavioral Health

Licensed Counselor or Social Worker (McConnelsville) Job at Integrated Services for Behavioral Health

 ...We are seeking a Licensed Counselor or Social Worker!! Morgan County, OH Join our team! Integrated Services for Behavioral Health...  ...a comprehensive array of behavioral health and other services working with local partners to promote healthy people and strong... 

Broward Community College

Admission/Registration Assistant - Part Time Job at Broward Community College

 ...providing required documentation at the time of submitting application. For information...  ...Functions: Daily - 50%: Provides assistance with registration, re-entry, residency,...  ...and honesty. Position Time Type Part time Position Number P0092053...