Front Desk Agent Job at Ashland Springs Hotel, Ashland, OR

ZE5xT1A0ZjlibGNqdzMxOE13b3Fqc2ZicHc9PQ==
  • Ashland Springs Hotel
  • Ashland, OR

Job Description

Job Description

Ashland Springs Hotel in Ashland, OR is actively seeking a Front Desk Agent to join the team!!

The ideal candidate for a Front Desk Agent would be people-orientated professional who is always willing to help guests. A Front Desk Agent will ensure guests are greeted, checked in/out of the hotel in an efficient and friendly manner, and answer any questions the guest might have. We ask our Front Desk Agent to resolve all guest complaints and issues in a professional and timely manner. A great helper!

Essential Functions:

  • Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.
  • Obtain guest identification and credit/check approval as directed by hotel policy.
  • Ensure special guest requests are communicated, noted and fulfilled.
  • Listen and respond to guest inquiries in a positive and friendly manner.
  • Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
  • Answer telephones promptly and courteously. Route calls appropriately.
  • Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
  • Communicate with the next shift to pass on necessary information.
  • Complete tasks on daily checklist.
  • Adhere to policies regarding handling of employees cash bank.
  • Post charges to individual room or master accounts.
  • Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
  • Drive Company vans as needed.
  • Handle guest mail and messages per established procedures.
  • Offer and properly handle requests for wake up calls.
  • Perform all other duties as assigned.

Qualifications:

  • High school diploma or GED.
  • Possession of government required licenses or certificates.
  • Basic math skills and prior cash handling experience.

Physical Requirements:

  • 6-8 hours: Standing/Walking
  • 3-6 hours: Crouching/Bending/Stooping ; Reaching; Grasping
  • 1-3 hours: Pushing/Pulling; Lifting/Carrying (up to 50 lbs.)
  • Up to 1 hour: Sitting; Climbing Stairs

Why work for us?

  • A Retirement plan through the company sponsored 401k plan which includes a company match
  • Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
  • Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
  • Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness
  • Class Discounts Free Confidential Legal Advice and so much more!

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: 17-17 Yearly Salary

PIaee1339afd4f-31181-35614800

Job Tags

Full time, Local area, Shift work,

Similar Jobs

Nemean Solutions

CBP LSOTA - Cyber Resilience Analyst Job at Nemean Solutions

 ...Degree or such equivalent credits/certifications + 10 years of relevant experience or 15 years of relevant experience Location: CBP Travel: The Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation... 

Cardinal Health

Class 1 Driver/Chauffeur, Classe 1 Job at Cardinal Health

Cardinal Health, with over 1300 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country. We are looking for positive and team-oriented individual...

Selfhelp Community Services

Social Worker (Housing) Hybrid, 2 days in-office and 3 days WFH Job at Selfhelp Community Services

 ...benefits Assess clients in their home, hospital or other...  ...manner Facilitate and assist at social, recreational and other group...  ...and events Supervise social work students (if applicable) Adhere...  ...relationship with co-workers. Adheres to the organization... 

Virtual Assist USA

Virtual Assistant Job at Virtual Assist USA

 ...Job Description Job Description Virtual Assist USA, is currently hiring for an experienced Executive Virtual Assistant. We are looking...  ..., Strategy, and much more. This position is a fully remote, W2, employee role. NOT A CONTRACTOR positio n. The role of... 

Beacon Hill

Executive Assistant Job at Beacon Hill

 ...industry located north of Boston, is in search of an Executive Assistant. This is an onsite position Monday to Friday, 9am to 5pm, with...  ...Coordinate logistical arrangements for assigned teams, including travel, expenses, complex calendar management, meeting scheduling,...