Front Desk Agent Job at Local Hotel, Logan, UT

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  • Local Hotel
  • Logan, UT

Job Description

Job Description

Job Description

POSITION SUMMARY:

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, providing information about rooms/rates/amenities, and assisting guests’ requests. Ultimately, the Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests.

DUTIES AND RESPONSIBILITIES:

  • Warmly welcome and greet all hotel guests
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests and collect necessary information (e.g. contact details and exact dates of their stay)
  • Provide information about the hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

REQUIREMENTS:

  • Customer service attitude and passion
  • Excellent communication and organizational skills
  • Work experience as a Hotel Front Desk Agent, Receptionist, or in the Hospitality Industry

BENEFITS:

  • Employee discount
  • Flexible schedule

SCHEDULE:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekends as needed

Job Tags

Work experience placement, Monday to Friday, Flexible hours, Shift work, Weekend work, Day shift,

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