Job Description

Job Description

Job Description

Come join our Front Desk team in creating "monumental experiences" for our guests! We are seeking a friendly, spirited, outside-the-box thinker to join our team. Above all, we are looking for someone who puts guest relations and the guest experience above all else.

The Front Desk is the Hub of the hotel, which means you will have the most interaction with our hotel guests and will coordinate their whole experience with all other departments.

This position is Part Time Front Desk Agent/Night Auditor.

The ideal candidate will be:

· Fun and approachable

· Calm, cool and collected under pressure

· Resourceful and able to think on their feet

· Highly organized and detail-oriented

· A strong communicator able to liaise with guests + share pertinent information across departments

· Someone who lives and breathes hospitality

Job duties will include but not be limited to:

· Utilizing Property Management System software to conduct the bulk of work duties

· Checking guests in with a warm welcome and big smile

· Anticipating guests needs and finding creative ways to go above and beyond

· Identifying VIPs and assign rooms appropriately based on guest needs

· Consistently coordinating with Housekeeping and Engineering

· Ensuring billing is correct + post correct charges

· Answering phone calls, guest questions, and requests

· Handling guest complaints calmly and swiftly

· Communicating effectively via email for internal and external communication

· Checking out guests while ensuring they enjoyed their stay + fixing any issues prior to departure

Qualifications:

· Previous hotel experience strongly preferred, but prior Customer Experience is required

· Fun, outgoing, and warm personality

· Fluent in written and spoken English - other languages a plus

· Excellent oral and email composition skills

· Ability to multitask with a smile

The Hotel is open 24/7 - this means availability to work mornings, evenings, overnights, weekends, and holidays. Shifts can be 7am-3pm, 3pm-11pm or 11pm-7am.

Join Our Team and Enjoy Outstanding Benefits!

At Westin Mt Laurel, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team:

401(k) Retirement Plan

Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

Paid Time Off

After 90 days of service, Part Time Associates are eligible to earn sick time based on hours worked.

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.

Travel Perks

Enjoy discounted room rates at Marriott properties worldwide!

Daily Meals

Complimentary meals are provided to all associates during their shift.

EOE/ M / F /D/V

Shift can be either: 7:00 am-3:00 pm; 3:00 pm-11:00 pm or 11:00 pm - 7:00 am

Job Tags

Part time, Worldwide, All shifts, Shift work, Night shift, Weekend work, Day shift, Afternoon shift,

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