FRONT DESK NIGHT AUDITOR Job at Premier Resorts Management Inc, Daytona Beach, FL

Y051UE80Ny9ibElueFhkN053a3RqOFBkcHc9PQ==
  • Premier Resorts Management Inc
  • Daytona Beach, FL

Job Description

Job Description

Job Description

Come join us at our award-winning Holiday Inn Hotel & Suites Daytona Beach Oceanfront, Daytona Beach, Florida as Front Desk Night Auditor.

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

II. SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

III. DUTIES AND RESPONSIBILITIES

1. Sell rooms so as to maximize the average daily rate and occupancy.

2. Check in and out guests in an efficient and friendly manner.

3. Maintain cash bank in order to receive payment and make change.

4. Answer phones within 3 rings.

5. Assist with reservations during each shift as needed.

6. Know all Front Desk policies and procedures, including 100% guest satisfaction.

7. Be knowledgeable of all hotel outlets and hours of operation.

8. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.

9. Record and process all wake-up calls, and follow up
with supervisor for any opportunities.

10. Ensure all messages and mail is received by the guests.

11. Perform bucket check daily.

12. Maintain a current cash list.

13. Monitor credit card high balances and obtain authorization for high balances.

14. Monitor cash paying guests and maintain credit balances.

15. Honor special room requests requiring pre-blocking.

16. Know Inn Time (computer program for front desk) procedures.

17. Be polite courteous, and helpful to all guests.

18. Use response log to ensure all requests are being met.

19. Maintain all reports needed in event of the computer going down.

20. Know room status at all times.

21. Prepare for group arrivals and departures.

22. Perform daily end of shift deposits and correct "drop" procedures.

23. Follow all policies, procedures and rules as stated in the Employee Handbook.

24. Adhere to safety and emergency policies and procedures.

25. Perform any reasonable request as assigned or directed by management.

Job Tags

Daily paid, Long distance, Shift work, Night shift,

Similar Jobs

Wesley Group

Inside Sales Qualification Specialist | $140K-$190K Top Earners Job at Wesley Group

 ...Inside Sales Qualification Specialist | $140K-$190K Top Earners | NO Cold Calling 4-Day Work Week | Warm...  ...~ Comprehensive medical, dental, and vision insurance ~ Company-paid short-term disability ~ Life insurance and parental leave ~ Employer-funded HSA... 

datacenterHawk

Product and Marketing Designer Job at datacenterHawk

 ...should have a strong portfolio demonstrating their ability to design effective user interfaces and experiences. They should be skilled...  ...Gather and evaluate user requirements in collaboration with product managers and engineers Illustrate design ideas using storyboards... 

Naomie Wert Interiors Inc.

Interior Designer Job at Naomie Wert Interiors Inc.

 ...processes About Us: Since 2014, Naomie Wert Interiors has been creating high-end, full-scale residential design projects in the East Bay and beyond. We curate...  ...talented Interior Designer with 5+ years of experience to join our team and help bring exceptional... 

Wanderlust Adventures

Travel Services Consultant (Remote) Job at Wanderlust Adventures

 ...Job Description Are you passionate about travel, driven by results, and motivated by the...  ...? Were looking for a Travel Services Consultant to join our expanding team. This role is...  ...with digital tools, online systems, and remote work environments. Previous experience... 

Encompass Health

Speech Pathologist Job at Encompass Health

Speech Pathologist Career Opportunity Welcome to Encompass Health: Where Compassion Meets Speech Therapy Are you searching for a career that aligns with your passion and brings fulfillment close to home? At Encompass Health, we greet you like an old friend...