Job Description
Come join us at our award-winning Holiday Inn Hotel & Suites Daytona Beach Oceanfront, Daytona Beach, Florida as Front Desk Night Auditor.
BASIC FUNCTION
To attain the highest level of service to all hotel guests. II. SCOPE Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies. III. DUTIES AND RESPONSIBILITIES 1. Sell rooms so as to maximize the average daily rate and occupancy. 2. Check in and out guests in an efficient and friendly manner. 3. Maintain cash bank in order to receive payment and make change. 4. Answer phones within 3 rings. 5. Assist with reservations during each shift as needed. 6. Know all Front Desk policies and procedures, including 100% guest satisfaction. 7. Be knowledgeable of all hotel outlets and hours of operation. 8. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed. 9. Record and process all wake-up calls, and follow up...English and Spanish REQUIRED: Available to work Full-Time,8 hours per day. Requires open... ...to work a flexible schedule including evenings and weekends. Operational hours: 9am-7pm... ...(2 days off). Temporary Work from Home Requirements: Laptop or Desktop specs:...
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