Job Description

Job Description

Job Description

Salary: $60k-$90k

Wondercidewas founded 15 years ago by Stephanie Boone when her dog Luna became ill from what her vet suspected was conventional flea and tick treatments and monthly pest control services. Stephanie knew there had to be a better way and set out on a mission to invent a plant-powered alternative. Today, Wondercide offers a comprehensive line of plant-powered pest control solutions for your pets, yard, home, and family with over +50,000 5-star reviews on Amazon.

We are a close-knit, highly collaborative team of doers who operate in an entrepreneurial and KPI-driven environment. Grit, Action, Curiosity, Ownership, and Insight are the five operating values we embody in our day-to-day work.

At Wondercide, were driven by a Fierce Love for families. We wake up every day inspired by our mission to protect families of all kinds, everywhere, from pests with safe and effective pest control solutions. We work with Mother Nature to deliver plant-powered products that promote well-being. We do this so families can live long, happy, and healthy lives together. We believe in doing whatever it takes to protect those we loveand that when you know better, you should do better. Our promise to customers: theyll never have to go it alone. Were in this together, and well be there to support each step of the way.

Position

We're looking for an experienced Fulfillment Manager to lead a fast-paced, high-volume operation at our Round Rock facility. You'll oversee a team of 57 hourly associates and be responsible for meeting and improving upon Safety, Quality, and Productivity goals. If you have a background in managing fulfillment, shipping, or warehouse teams and thrive in a hands-on, process-driven environment, this is your opportunity to make an impact. The Fulfillment Manager will be required to support continuous improvement initiatives and projects, ensuring the Fulfillment Teams performance scales appropriately to exceed our internal & customer expectations.

Competitive salary + opportunity for bonus based on team performance, growth initiatives, and KPIs.

Key Responsibilities:

1. Safety
   1. Support, or personally conduct, safety observations (BBS Observations), identifying hazards proactively and assisting in implementing improvements to enhance Wondercides work environment
   2. Ensure team members complete all daily tasks following all safety policies and regulations
   3. Lead required safety training with all direct reports
2. Quality
   1. Manage overall and individual team member performance to quality standards per service level agreements
   2. Track performance to KPIs
   3. Ensure Fulfillment quality meets expectations by inspecting Fulfillment units across the Fulfillment lines and conversion stations
   4. Demonstrate a commitment to Zero Defects or Make No Defect, leading the Fulfillment Team by example
3. Productivity
   1. Manage overall and individual team member performance to productivity standards per NetSuite standards and labor rates
   2. Track performance to KPIs
   3. Ensures orders are processed following company SOPs and customer service standards.
   4. Review and identify trends in target areas for improvement that allow for measurable performance improvements in Orders Per Hour performance
   5. Develop streamlined processes that enable team members to complete tasks in less time, enabling them to be able to take on additional tasks
4. Leadership & Development
   1. Provide coaching, mentorship, and career development support to direct reports, fostering a culture of accountability and growth.
   2. Conduct developmental 1-on-1s, identifying key areas for direct reports to enhance their skills, allowing them to grow within Wondercide
   3. Support LEAN, Safety, or Quality training planned for the Fulfillment Team
   4. Develop & maintain a training matrix, ensuring team members continually cross-train to be prepared for peak-level volumes
   5. Support efforts to cultivate a work environment that aids in the attraction & retention of talent, ensuring Wondercides current & future success
   6. Build bench strength by preparing Supervisors/Leads for future leadership roles.
5. Continuous Improvement
   1. Analyze fulfillment data trends, identify root causes, and implement sustainable process changes. Identify opportunities to reduce waste.
   2. Complete improvement projects that produce measurable results
   3. Own the creation, documentation, and training of SOPs to ensure consistency, compliance, and scalability. Interpret customer requirements and proactively integrate them into fulfillment processes to meet and exceed expectations.
   4. Participate directly, or provide opportunities to team members to participate in KAIZEN events
   5. Develop, implement, and continuously improve processes and SOPs across Fulfillment operations.

Requirements:

• Minimum of 5 years of experience leading a team of 5 or more in a manufacturing environment
• Ability to manage performance in all areas of Operational Excellence (Safety, Quality, Productivity, Leadership & Development, and Continuous Improvement)
• Experience with managing performance to labor plans, standard rates, and KPIs
• Directly responsible for performance management, issuing progressive discipline, and supporting people development
• Demonstrated ability to produce results using project management & LEAN methodology
• Demonstrated strengths in critical thinking, problem-solving, and data analysis
• Previous experience with NetSuite, ShipStation, or similar Fulfillment & inventory software preferred
• Experience in operating forklifts, pallet jacks, conveyors, and similar equipment is preferred
• Ability to facilitate training or continuous improvement events, in accordance with the structured approach of KAIZEN

• Verifiable experience in Inventory Management, Quality Control, or Fulfillment Planning

This position is based onsite in Round Rock, Texas.

Disclaimer: Please note, if you are selected to have an interview with Wondercide, you will receive an email from our applicant tracking system, BambooHR, or an email from the Wondercide.com domain. Be aware of phishing emails/about your candidacy or personal confidential information. If you are unsure, please contact hr@wondercide.com

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