Job Description

Job Description

Job Description

About Burn Boot Camp

Burn Boot Camp is a fast-growing national fitness franchise dedicated to empowering women and families to lead healthy lives. Built on energy, purpose, and community, we inspire personal transformation through high-impact, community-based fitness.

Role Overview

As the Operations Manager, you’ll own the day‐to‐day operations of the gym and lead autonomously with strategic support from owners. You’ll oversee team management, sales, marketing, member experience, and operational excellence across front-of-house functions with minimal direction.

Key Responsibilities

• Lead front desk staff and trainers, modeling Burn Boot Camp standards consistently
• Coach, mentor, and promote leadership growth among team members.
• Manage membership on‐boarding, trial follow‐ups, and retention strategies.
• Maintain CRM data integrity and follow-up processes using tools like LoopSpark or Mindbody.
• Support retail sales, nutrition, and merchandising efforts.
• Plan and execute local marketing campaigns and gym events.
• Curate and share engaging social media content that captures camp energy and community.
• Conduct regular audits to ensure compliance with Burn Boot Camp protocols.
• Handle retail ordering, inventory launches, and facility logistics.
• Generate and analyze reports (sales, member retention, KPIs), recommend actions.
• Facilitate team training seminars to align on best practices, branding, and operational standards.

Qualifications

• Strong marketing background
• Proven ability to thrive independently and proactively in a fast‐paced environment.
• Multi‐unit leadership experience, driving sales and operational KPIs.
• Strong financial aptitude: read P&L statements, track budgets, report on financial performance.
• Comfortable with CRM, Mindbody or similar platforms; quick learner for digital tools.
• Excellent oral and written communication, outstanding customer service orientation.
• High social media sophistication and capacity to create content.
• Highly organized, detail-oriented, adept at multitasking with follow-through.
• Positive, motivational leadership style; calm under pressure and able to handle challenging scenarios.

Compensation & Benefits

• Competitive pay
• Growth and leadership development opportunities.
• Unlimited access to Burn Boot Camp classes.
• Discounts on apparel, nutrition, and on-demand programming.

Why Join Burn Boot Camp?

• Be part of a fast‐growing national brand with a rapidly growing number of locations and deep community impact.
• Work in a high-energy, mission-driven culture with plenty of autonomy and support.
• Directly contribute to transforming lives through health, connection, and growth.

Ideal Candidate would be:

• A strong communicator
• An autonomous self-starter
• Tech-savvy and social-media fluent
• A community-centered leader

If you're energized by building culture, driving results, and empowering others with minimal oversight—this role is your chance to own Burn Boot Camp's operational excellence.

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