Job Description

Job Description

Job Description

Job Overview:

Graham Tech is seeking a committed Help Desk Technician to provide exceptional client support and technical assistance in our Puerto Rico location. The role is pivotal in managing IT assets, supporting a variety of hardware and software issues, and ensuring minimal disruption to business operations.

Key Responsibilities:

• Assist clients by resolving complex asset management issues and linking them with configuration management databases.
• Offer technical support for deskside assistance, video conferencing systems, installations, and operational tasks.
• Collaborate with engineers and senior staff to efficiently handle technical problems.
• Provide support for the setup, installation, and maintenance of IT equipment including desktops, laptops, switches, printers, PBXs, and more.
• Execute hardware installation projects and ensure timely completion.
• Address user inquiries, assess equipment requirements, and provide resolutions to intricate problems.
• Handle IT asset lifecycle management, including acquisition, deployment, and disposal.
• Manage inventory and ensure responsibility for all deployed IT systems.
• Utilize a ticket management system (e.g., ServiceNow) for tracking and resolving desktop and IT issues.
• Conduct remote support using tools such as BOMGAR.
• Configure workstation network accounts, user profiles, and email setups, and troubleshoot related issues.
• Support user account management and collaborate with senior experts for new installations and communication equipment setup.

Requirements:

• Experience in technical and deskside support.
• Proficiency in using ticketing systems like ServiceNow and remote support tools such as BOMGAR.
• Strong IT hardware/software knowledge and maintenance experience.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Additional Qualifications:

• Security +, A+ or similar Certifications

Compensation:

At Graham Technologies, we believe in treating every person the way we want to be treated - fairly. Our compensation package ensures everyone at Graham Technologies is given equal pay for equal work - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or even negotiation skills!

Most IT companies can probably offer many of the same services, but what sets us apart from the others is truly our people! We care about our employees and show it often with sincere appreciation and acknowledgment of not only the final work products but also the little steps taken along the way! In addition, our generous benefits package helps our team members live well and prosper.

Here are just a few highlights:

• Four Week's Accrued PTO First Year
• Ten Paid Federal Holidays
• Health, Dental, Vision, and Life Insurance
• 401(k) Plan with Annual Employer Contributions
• Flexible Schedules
• Reimbursements for Continued Education and Training

Why Graham Technologies?

Our Core Values say it all!

• Value our Customers
• Care about our Employees
• Passionate about Innovation
• Believe in a Strong Work Ethic
• Rely on Teamwork
• Integrity Matters

Founded in 2007, GTech is a consulting services firm zealous about providing the best solutions to address our client's needs and maximize the value of their investments. One way we do this is by providing exceptional employees for our clients-whose range of expertise expands the entire IT industry! We've cultivated a family of individuals where integrity, commitment, and reliability are etched into the heart of our delivery teams.

In addition, we are equally zealous about caring for our employees - the lifeblood of our business! We've purposefully created a culture that is friendly, family-oriented, and all-inclusive. Our team members are encouraged to "have a life," both in and out of the office, through flexible schedules (where available), continuing education, and support to pursue their passions!

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