Job Description

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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

Working under the supervision of the Director, establish and maintain an efficient and timely day-to-day operations of the Health Information Management (HIM) Operations areas. The Manager is responsible and will be working congruently with the HIM Operations staff to support and assist in the development and implementation of best practice, utilizing technical and financial resources to the fullest. Oversee the quality and productivity of the Health system's as they relate to the HIM Operations area. Facilitate communication between the HIM functions and others within the Revenue Cycle.

• Licensure or other certifications: RHIA or RHIT. 

• Educational Requirements: Associate's degree in health information management, Business or related area. 

• Minimum Experience: Two (2) - Four (4) years of progressively responsible experience in Health Information Management with knowledge of laws, regulations, policies, procedures and practical applications governing the functions of HIM 

• Other:

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

• Must have the ability to work under pressure with time constraints and have the following skills and aptitude:

• Knowledge with electronic record systems

• Strong organizational skills and ability to coordinate, prioritize and manage multiple tasks and responsibilities.

• ability to accurately interpret and implement regulatory standards: ability to interpret legal requirement, ability to establish rapport with physicians and other healthcare practitioners.

• Strong managerial, leadership, and interpersonal skills. Strong analytical and problem-solving skills.

• Acts and leads in a manner that is reflective of the philosophy, vision, and values of NGHS. Integrates values throughout all initiatives and effort.

• Uses a proactive leadership style to model and promote a culture of trust and communication. Seeks suggestions and input from Staff and colleagues. Promotes an active participation of all staff in decisions that affect them. 

• Holds all staff members accountable for following and adhering to all applicable rules, regulations, laws, and guidelines.

• Oversee and coordinate all formal communication with HIM Operations team and other NGHS staff. 

• Oversee and monitor the development and implementation of the electric medical record compliance program as it relates to privacy and compliance regulations. 

• Work closely with other Department managers to ensure an efficient and effective flow of information leading up to and following the coding functions. 

• Encourages personnel to attend educational opportunities relevant to their position and supports their attendance. 

• Promotes a service oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.

• Researches and recommends various technology tools available to support HIM initiatives as it relates to the operational areas of the department.

• Responsible for the supervision, coordination, and process functions of the operations areas to promote productivity and data integrity. 

• Ensure that regular quality reviews and evaluation of required documentation and processes. 

• Ensure that contract consultants and other contracted entities understand and agree to adhere to official department and organizational guidelines and practices. 

• Communicates effectively with HIM Operations staff to ensure patient satisfaction.

• In addition to the above criteria, the Manager will be responsible for and must be proficient in all job duties of the HIM Operations area

• Assists in serving as the HIM Operations advisor to individuals within the Organization. 

• Responsible for the direct supervision of operations staff and all related functions in the area various department areas. 

• Server as the first contact for operational related issues. 

• Responsible for staffing the area hours as needed for operational coverage.

• Coordinates and ensures that all operational functions are completed within standard timeframe post discharge and/ or ancillary service. 

• Ensure the appropriate dissemination and communication of all regulation, policy, and guideline changes. 

• Participate in the development of goals and objectives for the Department, related to the HIM Operational areas, as well as short-term and long-range planning.

• Develop, interpret, revise and implements policy and procedures for both operations staff.

• Participate in preparing Department budget specific to HIM Operations and manage area within budgeted guidelines. 

• Utilizes time management skills to ensure completion of daily processes.

• Interview and hire HIM Operational staff with input from the Operational Leads; include Director when needed, specifically related to vacant Lead roles. 

• Mentor staff on a daily basis and follow progressive coaching where indicated. 

• Works with Director to resolve discrepancies or staff issues and address non compliance to policies and/or procedures in a timely manner. Councils staff and administers corrective action as needed. 

• Conducts staff performance evaluations. Seeks input from Director, if needed.

• Ensure thorough and appropriate documentation for all assigned staff is being maintained.

• Maintains professional development and growth through professional affiliations, seminars, and workshops to keep abreast of trends in HIM.

• Oversight of Release of Information: Reviews weekly turnaround reports and reports outliers to the Director. Reviews all Risk Management/ Legal Issues for accuracy and acts as liaison with Risk Management Department and Medical Center Legal Council. Oversight for certification of records. Reviews ROI contract annually with Director for Renewal and makes recommendations as needed. 

• Assists Director with Management/ Operations of the HIM Department. Responsible for operation of the department in Director's absence. Attends meetings throughout the organization and represents the Director as assigned. Completes all employee reports and records according to established time frames: Success Reviews, Time Cards/ Payroll Records, Performance/Coaching Actions, and Personnel Action Forms. Serve as the key point person and/or assist, as needed, with HIM related complaints received by other departments. Is responsible for resolving complaints and following up with all parties involved. 

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30% of time

• Standing/Walking: Occasionally 0-30% of time

• Pushing/Pulling: Occasionally 0-30% of time

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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