Job Description

Job Description

Job Description

*NEW HOTEL*

AC Hotel St Augustine opening October 2025

142 Guest Rooms

Expected Start Date: September 2025

What Makes a McKibbon Executive Housekeeper OEM?

As a key member of the property leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the property’s housekeeping team. Reporting to the Assistant General Manager, the Executive Housekeeper is responsible for maintaining the highest level of ethical leadership to lead the department to achieve its business goals while embodying McKibbon’s Guiding Principles. The Executive Housekeeper role is an OEM (Overtime Eligible Management) position.

A Day in the Life: 

• Executive Housekeeper is responsible for overseeing the housekeeping department, ensuring that all guest rooms, public areas, and facilities within the hotel are clean, well-maintained, and meet high-quality standards.
• Responsible for assisting with the overall performance of the property’s housekeeping department including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor. 
• Ensure that all cleaning supplies are company approved, and equipment is well-maintained and available as needed
• Lead, manage and motivate Supervising associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
• Execute the housekeeping training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service. 
• Responsible for maintaining compliance and staying up to date on new initiatives for the brand and company. 
• You will maintain positive relationships with associates to drive associate satisfaction. 
• Monitor and ensure that safety and security standards are being maintained. 
• Support guest experience and satisfaction. 
• Conduct regular inspections of guest rooms, public spaces and back-of-house areas to ensure cleanliness and quality standards are consistently met.
• Coordinate with the front desk to ensure rooms are ready for check-in and respond to guest requests.
• Report to maintenance any needed room repairs or issues in a timely manner using the tools provided.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements: 

• Previous housekeeping experience within a hotel.
• 3 years’ minimum experience in a hotel manager/supervisor position (highly desired).
• Experience working with major brands like Marriot, Hilton, or Hyatt (highly desired).
• Knowledge of local and state compliance laws.
• The skills and experience to lead a team to consistently deliver exceptional guest service.
• Excellent communication and problem-solving skills.
• The ability to ensure that hotel policies and brand standards are followed.
• Attention to detail and high standards of cleanliness.
• Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
• Maintain a high level of professionalism, trust and responsibility.
• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
• Must excel in high-pressure, fast-paced environments.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision  
• Life insurance 
• Pet Insurance
• Short and long-term disability 
• Paid time off and holidays 
• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program 
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Wellbeats APP to support physical and mental wellness

Personal Wellness: All Associates

• Fundraising matching funds program 
• Team volunteer opportunities 
• 24/7 chaplain services 
• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply

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