Job Description

Job Description

Job Description

Job Summary:

We are seeking a friendly, professional, and customer service-oriented Front Desk Agent to be the welcoming face of our hotel. As the first point of contact for our guests, you will play a critical role in delivering a memorable guest experience by providing efficient check-in/check-out services, addressing inquiries, and ensuring overall guest satisfaction

Key Responsibilities:

• Greet and welcome guests in a warm and courteous manner

• Perform check-in and check-out procedures efficiently and accurately

• Manage room reservations through phone, email, and third-party platforms

• Provide guests with information about hotel services, amenities, and local attractions

• Handle guest requests, complaints, and feedback professionally and promptly

• Maintain accurate records of guest accounts and process payments

• Ensure the front desk and lobby areas are clean, organized, and welcoming at all times

• Coordinate with housekeeping and maintenance departments to fulfill guest needs

• Follow hotel policies, procedures, and safety protocols

Qualifications:

• High school diploma or equivalent; associate degree in hospitality or related field preferred

• Previous customer service or hotel front desk experience is a plus

• Proficiency in hotel management software (e.g., Opera, HotelKey, or similar) is an advantage

• Strong communication and interpersonal skills

• Ability to multitask and remain calm in high-pressure situations

• Flexibility to work various shifts, including evenings, weekends, and holidays

• Professional appearance and demeanor

Working Conditions:

• Standing for extended periods

• May be required to lift or carry light items (e.g., luggage, packages)

• Fast-paced, customer-facing environment

Hotel experience is required for this position. At this time, we are not considering any candidates who are not able to work on weekends or holidays.

*No need to apply for this position if you are not able to work on weekends and holidays.*

Job Type: Part-time & Full-Time 

Pay: $12.00 - $14.00 per hour

Benefits:

Employee discount

Schedule:

• 8 hour shift
• Part time position three shifts a week 
• Evening Shifts
• Night Audit Shifts 
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Forest Hill, TX 76140: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person

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