IT Help Desk Technician Job at Capital Rx, New York, NY

YzlhSU5vZjlhVk1reDNGN01Ra3VqY1RZ
  • Capital Rx
  • New York, NY

Job Description

Position Summary:

The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and offboarding IT activities associated with employee profiles.

Position Responsibilities:

  • Research end user issues independently, when needed, and document/develop a solution per company standards
  • Develop additional MDM automation to facilitate user onboarding
  • Identify MDM related company needs and create, configure, test, and deploy management of user systems via MDM Software.
  • Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
  • Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
  • Create Exchange rules to address spam/phishing emails as needed.
  • Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
  • Promptly respond to user requests via ticketing system/phone calls/IM
  • Assist users with access/system issues
  • Write and update documentation for user reference
  • Help build and establish procedures for newly established team
  • Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
  • Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Required Qualifications:

  • 2+ Years experience in a Help Desk role (preferably in a medium or larger company)
  • A customer-oriented approach to problem resolution
  • Experience supporting Mac hardware/OSX in a Help Desk environment
  • Experience supporting remote users in a distributed environment
  • Experience with Jira Service desk or a similar ticketing system
  • Experience with Office 365 suite
  • Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only)

Base Salary: $50,000 - $60,000

Job Tags

Remote job,

Similar Jobs

Broward Community College

Admission/Registration Assistant - Part Time Job at Broward Community College

 ...providing required documentation at the time of submitting application. For information...  ...Functions: Daily - 50%: Provides assistance with registration, re-entry, residency,...  ...and honesty. Position Time Type Part time Position Number P0092053... 

University of Mary Hardin-Baylor

Assistant/Associate Professor Master of Science in Anesthesiologist Assistant (MSAA)-Summer 2026 Job at University of Mary Hardin-Baylor

 ...Hardin-Baylor seeks a qualified faculty member for its Master of Science in Anesthesiologist Assistant (MSAA) program with an expected...  ...the Scott & White School of Nursing, the School of Exercise and Sport Science, and the School of Health Professions, which will house... 

Alter Domus

Fund Accounting Summer Intern Job at Alter Domus

 ...integrated solutions for the alternative investment industry, Alter Domus (meaning The Other...  ...Carmel, Chicago): Primarily working with bank/syndicated loans and hedge funds. Private...  ...client Participate in Alter Domus Intern Programming around professional... 

Summit Sky Consulting

Online Customer Sales Representative - Entry Level with Trainings (Remote) Job at Summit Sky Consulting

 ...service. We are currently looking for an ambitious, results-oriented Sales Representative to become part of our rapidly expanding remote team. This position offers the chance to work with a dynamic organization that prioritizes collaboration, growth, and client satisfaction... 

TLC Healthforce

Travel Social Worker Medical Social Worker Job Job at TLC Healthforce

Step into a purpose-driven Travel Social Worker role in Medical Social Work, anchored in Cumming, Georgia, with a start date of 02/16/2026. This compelling assignment invites you to blend clinical expertise with compassionate advocacy, guiding patients and families through...