IT Help Desk Technician Job at Capital Rx, New York, NY

YzlhSU5vZjlhVk1reDNGN01Ra3VqY1RZ
  • Capital Rx
  • New York, NY

Job Description

Position Summary:

The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and offboarding IT activities associated with employee profiles.

Position Responsibilities:

  • Research end user issues independently, when needed, and document/develop a solution per company standards
  • Develop additional MDM automation to facilitate user onboarding
  • Identify MDM related company needs and create, configure, test, and deploy management of user systems via MDM Software.
  • Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
  • Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
  • Create Exchange rules to address spam/phishing emails as needed.
  • Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
  • Promptly respond to user requests via ticketing system/phone calls/IM
  • Assist users with access/system issues
  • Write and update documentation for user reference
  • Help build and establish procedures for newly established team
  • Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
  • Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Required Qualifications:

  • 2+ Years experience in a Help Desk role (preferably in a medium or larger company)
  • A customer-oriented approach to problem resolution
  • Experience supporting Mac hardware/OSX in a Help Desk environment
  • Experience supporting remote users in a distributed environment
  • Experience with Jira Service desk or a similar ticketing system
  • Experience with Office 365 suite
  • Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only)

Base Salary: $50,000 - $60,000

Job Tags

Remote job,

Similar Jobs

Michael Foods Inc.

Micro Lab Technician Job at Michael Foods Inc.

 ...liquid egg, hardcook egg, and precooked egg such as scrambled, patties and omelets. Responsibilities: POSITION SUMMARY : The Micro Lab Tech is responsible for media preparation, which includes all quality controls performed and documented in the lab such as media PH,... 

ManTech

Lead Database Administrator (DBA) Job at ManTech

 ...Technology or equivalent Microsoft SQL Server Administration Microsoft SQL Server Reporting Services SQL Server Security ESRI ArcGIS Clearance Requirements: Must possess an active Top Secret (TS) clearance with Sensitive Compartmented Information (... 

AMR

EMT Basic Job at AMR

More Information about this Job: Emergency Medical Technician (EMT) IMMEDIATELY HIRING! FULL TIME and PART-TIME E MT Opportunity $17 per hour or $56576 per year (based on Full-time local work schedule) depending on experience Were hiring Emergency... 

Asmar Custom Interiors, Inc. / Red Bank Cabinet Company

Cabinet / Millwork Finisher Job at Asmar Custom Interiors, Inc. / Red Bank Cabinet Company

 ...Job Description Looking for someone interested in a career in fine finishing for millwork / woodwork / cabinetry You will be responsible for working in a finishing shop painting / staining cabinets and other custom millwork Ability to work in a team environment... 

Nordstrom, Inc.

Assistant Manager - Shoes - Westgate Mall Rack Job at Nordstrom, Inc.

 ...equivalent (preferred) We've got you covered... Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement...