Job Description

About the job IT Support Team Lead - Hardware Depot


Primary responsibilities will include:

• Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipment
• Coordinating shipping to and from the Boca office
• Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees
• Ordering, tracking, imaging, packaging, and shipping hardware for end users
• Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across North America
• Analyzing and preparing for upcoming hardware requirements
• Reviewing support tickets and other data to determine depth and breadth of troubleshooting
• Performing quality assurance of outbound shipments
• Inspecting and performing inventory management of shipments received
• Spotting and understanding root cause of problems and executing countermeasures
• Developing and implementing lean initiatives to guarantee continuous improvement in processes
• Owning employee compliance to company policies and production procedures

• Good teamwork skills
• Good leadership skills
• Ability to fully carry out instructions
• Ability to multitask
• Good knowledge of record keeping
• Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
• Ability to lift 50-100 pounds
• Ability to work in a small, fast-paced environment
• Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
• Strong attention to detail
• Ability to adapt to change
• Ability to manage stress appropriately

• Experience in leading a team in a warehouse/assembly environment
• Microsoft Certified, or other technical certification
• Associates degree in MIS/Computer Science or equivalent experience

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