Live Chat Agent Job at Dr. Mylissa's Medical Boutique, National City, CA

ZHR1T1BJNzBibGNoejNKd053Z3Fpc2ZhcGc9PQ==
  • Dr. Mylissa's Medical Boutique
  • National City, CA

Job Description

Job Description

Job Description

We are looking for a highly motivated and detail-oriented Live Chat Agent to join our customer support team. As a Live Chat Agent, you will be the first point of contact for customers reaching out through our website or app. You will be responsible for providing fast, accurate, and helpful responses to inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

* Respond promptly and professionally to customer inquiries via live chat.

* Provide accurate information about products, services, orders, billing, and policies.

* Resolve customer issues efficiently or escalate them to the appropriate team when necessary.

* Maintain up-to-date knowledge of company products, promotions, and systems.

* Log and track customer interactions and feedback using CRM or ticketing tools.

* Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rate.

* Identify opportunities to improve customer experience and report recurring issues to supervisors.

Requirements

* High school diploma or equivalent

* Prior experience in customer service or live chat support is preferred.

* Excellent written communication and typing skills (speed and accuracy).

* Strong problem-solving and multitasking abilities.

* Tech-savvy with the ability to learn new systems quickly.

* Ability to stay calm and professional in high-pressure situations.

* Flexible availability, including evenings, weekends, and holidays (if applicable).

PI277406653

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

U.S. Army

Air Traffic Controllers (15Q) Job at U.S. Army

 ...Enlist as a Soldier into the United States Army and become a certified Air Traffic Control (ATC) Operator (15Q), you'll track aircraft such as jets and helicopters to ensure mission success while maintaining critical safe flight operations. Youll coordinate aircraft... 

Freedom Recruiters USA

Remote Chief Electrical Estimator Job at Freedom Recruiters USA

**REMOTE OPTION** if you are currently working in the city and live on Long Island or are you working in the city and looking to...  ...position for this amazing opportunity for a Chief level electrical Estimator specializing in new construction, high-rise residential... 

Bristol-Myers Squibb Company

Director, Cell Therapy Competitive Intelligence Job at Bristol-Myers Squibb Company

 ...Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production... 

Dignity Health

Nutrition Assistant I Job at Dignity Health

**Responsibilities**As our Nutrition Assistant you will directly interact with patients and visitors every day. You will personally ensure all dining areas are safely sanitized, well-stocked, and food is appropriately prepared. You understand most guests at our facility... 

iHeartMedia

Director, Digital Music Job at iHeartMedia

OverviewiHeartRadio The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month - a monthly audience thats twice the size of any other audio company and almost three times the size...