Job Description

TITLE : Event Operations Assistant

DEPARTMENT : Live Events
REPORTS TO : Live Events

FLSA : Part Time, Nonexempt, Hourly

POSITION SUMMARY

The Event Operations Assistant position supports matchday and event operations at both Inter&Co Stadium and Osceola County Stadium assisting with setup, breakdown, and execution of all game and event elements. The role collaborates with teams, referees, vendors, and internal departments to fulfill requests, coordinate logistics, and provide guest service while gaining hands-on experience in event management, match operations, and live event execution.

WHAT SETS YOU APART

Orlando City SC & Orlando Pride is seeking hardworking, positive and passionate individuals who wish to gain practical experience facilitating professional sports and live events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Event Operations Assistants will have the opportunity to work events including by not limited to MLS, NWSL, MLS Next Pro, international friendlies or other sporting events.

• Assist in the managing gameday requests from the home team, visiting team and referees by collaborating with the venue and other departments

• Collaborate with fellow assistants to execute all event and match day operations for MLS Next Pro. Assistants will learn how to maintain/execute all elements pertaining to an MLS Next Pro match, including budgeting.

• Provide support for all gameday and non-gameday event set-up and post-event breakdown

• Quickly solve problems in a high-pressure environment/adapt to event days as circumstances change. Assist in liaising with 3rd party vendors & clients during the event planning process to ensure everything is in order.

• Collaborate with the stadium Event Coordinators and Event Managers to identify the client's requirements and expectations for each event.

• Participate in event related asset inventory and ensure all items are being properly used and stored

• Create, distribute and maintain event requests and venue operational instructions through internal department communications.

• Learn to operate AV systems for private event rentals.

• Assist with leading the Inter & Co Stadium tour program by communicating with clients and providing first-class service for stadium tours.

• Provide exceptional guest service throughout events, addressing concerns and helping guests as needed.

• Support events or trainings at Osceola County Stadium under the supervision of Events Department Leadership.

• In addition to daily assignments, each assistant will be involved with assignments pertaining to event space setup, client walkthroughs, event planning, and event asset management.

• Other duties as assigned

QUALIFICATIONS:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of eligibility requirements, knowledge, skill, and/or ability necessary:

• Applicants can be working towards an undergraduate or graduate degree with an emphasis in Sport Business/Management or Event/ Hospitality Management.

• Strong written and verbal skills.

• Exceptional reliability, interpersonal, communication, and organizational skills required.

• An innovative individual who can come up with ideas and work extremely well within a team to come up with creative solutions and identify new opportunities, often in a high-pressure, fast-changing environment.

• Strong attention to small details is a must.

• Able to work during non-traditional hours, in non-traditional settings, and within a team atmosphere.

• Strong interest in soccer and sports is a plus.

• Applicants are self-sufficient and are work driven.

• This role will be around 20-30 hours weekly.

• Ability to be flexible including nights, weekends, and holidays.

PHYSICAL DEMANDS:

• Must be able to move and/or lift up to 50 pounds.

• This position requires work inside and outside of the building and some exposure to adverse conditions.

OTHER DETAILS:

• This role is for the full MLS, NWSL and MLS Next Pro Seasons (January-December).

• You must be available for the full season, housed locally with personal transportation.

• This role can be working toward academic credits for this opportunity.

About Orlando City SC & Orlando Pride:

In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league's 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club's MLS debut.

The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league's championship in both the 2011 and 2013 seasons.

In October 2015, the Orlando Pride was announced as the 10th team in the National Women's Soccer League (NWSL), bringing professional women's soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club's first win.

The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team's head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.

In 2017, both teams moved into its privately-owned, soccer-specific venue Inter&Co Stadium located in the heart of downtown Orlando.

In July 2021, the Club which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.

For more information on Orlando City SC and Orlando, visit OrlandoCitySC.com or Orlando-Pride.com.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonable accommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department at Peopleandculture@orlandocitysc.com to let us know the nature of your request and your contact information.

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