Patient Advocate Job at Acadia Healthcare, Fort Myers, FL

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  • Acadia Healthcare
  • Fort Myers, FL

Job Description

  • Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
  • Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
  • Identify process deficiencies that result in possible threats to patient rights or patient safety.
  • Maintain the complaint and grievance logs up to date.
  • Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
  • May participate in new hire orientation on educating staff on patient safety and advocacy
  • Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. Acadia Healthcare

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