Job ID: 2999772 | Amazon.com Services LLC
We are seeking a Principal Applied Scientist to lead Amazon Customer Service's (ACS) text-based AI initiatives. In this role, you will spearhead the development of our large language model foundations and agentic AI solutions for customer service automation. You will architect scalable chatbot solutions that deliver exceptional customer experiences across multiple channels, languages, and business verticals while optimizing AI-powered tools for Amazon Associates.
Key job responsibilities• Master's degree in Computer Science, Machine Learning, or related field
• 10+ years of experience in natural language processing and machine learning
• Proven expertise in LLM optimization and inference techniques
• Strong background in model performance optimization and distributed systems
• Experience building production-scale chatbot or conversational AI systems
• Excellent communication and collaboration skills
• Track record of leading complex technical initiatives
• Ph.D. in related field
• Experience with model quantization, parallelization, and caching techniques
• Background in agentic AI or autonomous systems
• Expertise in multi-lingual NLP systems
• Experience with enterprise-scale LLM deployments
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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