Quality Assurance Auditor Job at LifeMD, New York, NY

YzlLSlA0bjdiVk1vem54eE1Rc3Jnc1RZcXc9PQ==
  • LifeMD
  • New York, NY

Job Description

Job Description

Job Description

About us

LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role

LifeMD is currently seeking a QA Auditor to join our Quality Assurance Team. The QA Auditor uses subject-matter knowledge of Virtual Primary Care to record the accuracy and completeness of tasks performed by other Call Center Operations and Provider Interactions.

Responsibilities

  • Performs call monitoring and provides trend data to site management team
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Monitors customer care email responses
  • Provides actionable data to various internal support groups as needed
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides feedback to call center team leaders and managers
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned

Requirements

  • 2-3 years Call Center Experience
  • Excellent verbal, written and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Must be self-motivator and self-starter
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
  • Bi-lingual (English-Spanish) a plus

Benefits

  • Hourly Rate: $27.00
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development

Job Tags

Hourly pay, Holiday work, Temporary work, Remote job,

Similar Jobs

Flagship Facility Services

Industrial Equipment Maintenance Technician Forklifts & Conveyors Job at Flagship Facility Services

 ...professional facility services company in Miami is seeking a Janitorial Equipment Repair Mechanic responsible for troubleshooting and repairing maintenance equipment, such as forklifts and conveyor systems. The ideal candidate will have 1-3 years of experience, strong... 

Bayer

Sr Manager Shopper Marketing-Walmart Team Job at Bayer

 ...difference, theres only one choice. Sr Manager Shopper Marketing-Walmart Team The Senior Manager of Shopper Marketing will play a...  ...: Operate at the intersection of Brand, Commercial Strategy, Ecommerce, Insights, Media Strategy, Media Activation, and Sales.... 

Evansville Goodwill Industries, Inc.

Sales Associate - West Side Job at Evansville Goodwill Industries, Inc.

 ...dependable attendance. Demonstrates professionalism at all times and presents a friendly, cooperative attitude to general public...  ...team of low and overstocked items. Perform necessary janitorial work as needed. Adherence to all Goodwill policies and procedures... 

The Rose Group

Political and Public Affairs Consultant Job at The Rose Group

 ...About Us: PoliticalVIP provides innovative solutions for political campaigns, governments, and private sector organizations. Our...  ...Develop and manage partnership opportunities with public affairs firms, news media outlets, and other strategic stakeholders. Drive... 

MIURA AMERICA CO., LTD.

Computer Aided Design System Manager Job at MIURA AMERICA CO., LTD.

 ...Job Description Title: CAD Manager Reports to: Design Management Department Manager Status: Full-time Working Hours: 8am 5pm Working Location: Rockmart, Georgia / Remote / Hybrid Purpose of position: Work alongside a team of designers...