Job Description

Hopper is expanding in Japan. We’re looking for a Japan based Market Manager to join our small but growing Hotel team. In this role, you will find, develop, and maintain a portfolio of hotels that Hopper makes bookable through the Hopper app and our partnerships. You will ensure that your hotels are attractive to Hopper customers and have accurate rates and room availability.

To succeed at Hopper you must have a passion for travel and hospitality, love to shop and buy products on your phone, and prefer a start-up culture to big company bureaucracy. You should be stimulated by customer engagement and enjoy both selling to new hotels and managing ongoing relationships. You should also be ambitious about your career and eager to take on expanded responsibilities as Hopper grows.

What would your day-to-day look like:

• Build and progressively expand a portfolio of local hotel partners by negotiating and securing win-win distribution partnerships, facilitating hotel onboarding, and owning Hopper’s day to day relationship with your hotels
• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) set by Hopper leadership
• Engage with both individual hotels and hotel groups across Japan to achieve your targets
• Ensure that partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the Hopper app to maximize customer conversion
• Maximize sales for your hotel partners by providing relevant data insights and superior support services and collaborating closely with Hopper’s product, support, and growth teams
• Represent Hopper in the local market, build Hopper’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.), and provide expertise to the local industry
• Educate Hopper colleagues on market dynamics and specific needs/requests from your portfolio

An ideal candidate has:

• 5+ years of relevant experience in the Hospitality industry with a passion for Travel, and Hopper’s mission. Desire to evangelize Hopper’s message throughout the world
• A track record of consistently meeting or exceeding job performance goals
• Experience closing deals through complex sales engagements that include multiple relationship touchpoints and an understanding of varied sales methodologies
• Experience using a CRM tool such as Salesforce
• Ability to both work independently and collaboratively with a diverse team of people owning different skill sets and perspectives
• The ability to be proactive and an appetite for working with fast-changing, innovative technology in a fast-paced environment
• Ability to select and present insightful datasets including performance, market and competitor analysis, and to implement meaningful action plans based on the data
• Good work prioritization skills to remain laser-focused on achieving target KPIs (targets, goals, and/or strategic objectives)
• Excellent written and verbal communications skills; presents ideas and directives clearly and persuasively and actively listens when spoken/presented to
• No ego. Strong focus on doing what is right for the customer and the company

Perks and benefits of working with us:

• Well-funded and proven startup with large ambitions, competitive salary
• Quarterly performance bonus
• Hopper provides a monthly allowance* of ¥ 46,000 JPY for our employees in Japan to help reduce costs related to EHI premiums and out of pocket medical expenses.
• Please ask us about our very generous parental leave, much above industry standards!
• Unlimited PTO
• Work-from-home stipend
• Hopper employees have access to utilize flexdesk all access pass for locations in the world – and we will reimburse you up to ¥ 50,000 per month for commuting expenses related co-working or on-site client obligations.
• Carrot Cash travel stipend
• Hopper provides a cash benefit of 1 month salary for each year of service completed, for employees to put towards retirement.
• An entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact

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