Senior Customer Success Manager (Remote) (San Francisco) job at Freddie Mac San Francisco, CA, US

Job Description

Employer Industry: Customer Engagement Technology

Why consider this job opportunity:
- Salary up to $125,000
- Opportunity for career advancement and growth within the organization
- Work with a smart team in a fast-paced, innovative environment
- Access to a unique learning program, Xcelerator, to enhance your skills
- Opportunity to work on an award-winning product and technology
- Flexible work arrangements with a focus on collaboration and support

What to Expect (Job Responsibilities):
- Onboard customers with integration support and drive adoption of the employer's products
- Serve as the primary point of contact for accounts, responsible for customer growth
- Build relationships with senior stakeholders and manage account planning
- Provide expertise in CRM and mobile marketing automation to clients
- Advise clients on effective strategies for utilizing the employer's platform

What is Required (Qualifications):
- 5-7 years of relevant experience
- Understanding of the mobile ecosystem and app marketing
- Experience in a Success or Support Engineer role for a SaaS company is a plus
- Proven ability to understand customer requirements and demonstrate how the employer's solutions can add value
- Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience in SaaS and B2B environments
- Ability to take ownership of post-sales relationships and drive customer growth
- Empathy and interpersonal skills for client-facing roles and collaboration with teams

#CustomerEngagement #SaaS #CareerOpportunity #InnovativeTech #CustomerSuccess

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

Job Tags

Full time, Immediate start, Flexible hours,

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