The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee service delivery, and act as a trusted advisor, meeting SLAs/KPIs and resolving issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career. We’ll also offer you a competitive salary and commission, as well as the following benefits: ShareSave scheme – ability to purchase company shares on preferential terms Private healthcare and Health Cashplan Access to dental insurance Income protection and group life insurance Flexible / hybrid working options Skills : Strong product knowledge, proactive risk management, and commercial decision-making. Effective communication, team leadership, and alignment with company culture. Key Skills and Qualifications: Management & Leadership ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors Service Delivery Managers and manages distributed 24x7 teams. Continual Service Improvement mindset with critical thinking and escalation skills. Client Service & Problem Solving Simplifies complex issues, delivering exceptional client experiences. Strong negotiation, active listening, and C-Suite reporting skills. Results-driven, empathetic, and leads by example. Organisational Skills Excellent prioritisation, multitasking, and time management abilities. Skilled at managing sensitive, confidential information. Technical & Industry Knowledge Expertise in Service Management processes, relational databases, cloud technologies, SDLC, and Agile. Solid grasp of accounting/finance principles and project delivery best practices. Fluent in English for effective communication. #J-18808-Ljbffr Aptitude Software
...legacy materials fabrication, precision laser services, and critical component assembly. We are looking for an experienced Laser CNC Machine operator to join our team in our Devens facility. Job summary Primary responsibilities will include, but not limited to, the...
Thank you for donating your time and talents as a YMCA Youth Sports League volunteer! Volunteers are vital to the YMCA and without them; we wouldn't be able to meet the needs of the kids, families, and adults who live in Edwardsville. The success of our Youth Sports League...
...Who We Are RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting....
Pizza Hut - Bend Or is currently looking for a full time or part time Shift Manager to join our team in Bend, OR. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly...
...hour Summary We are searching for a reliable and motivated Driver to join our growing team in Newark, CA. In this role, you will... ...data collection. The driver will use the company's electric vehicle to collect data through cameras, sensors and ADAS in order to improve...