Job Description

Service Drive Coordinator

The Rallye Motor Company, Long Island's premier luxury automotive group, is seeking a Service Drive Coordinator for our prestigious BMW dealership. Rallye is searching for someone who will be dependable and responsible for all coordinating guest intake functions within the service department. This position plays a vital role in creating a welcoming and efficient environment by ensuring that greeting customers promptly, ensuring they are directed to the appropriate service team associate, and assisting with preliminary service intake procedures. Your role is the point position as the "face of Rallye" to our customers. We are looking for an individual, perhaps from the hospitality sector, with strong interpersonal skills, who is able to lead our Service drive team create a world class guest experience.

Key Responsibilities:

Service Management:

• Ensure all customers are greeted promptly and professionally as they arrive.
• Direct customer to the appropriate Service team member or waiting area.
• Ensure customer and vehicle information are accurate for service intake.
• Ensure, by direction, that service intake processes are functioning as designed.
• Maintain, by direction, the cleanliness and organization of the service drive area.
• Answer basic customer inquiries or direct them to the appropriate personnel.
• Communicate with Service Advisors and Geniuses to ensure timely customer service.
• Responsible for an efficient and timely service drive cadence.
• Follow all dealership policies and safety procedures.

Pay Range: $30 - $35 Per Hour

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