Urbana is one of California’s leading cannabis dispensary brands with two award-winning locations in San Francisco and an incredible new dispensary opening in Oakland this summer! Urbana was voted “One of the best dispensaries to visit with your Mom” (which says a lot about our service and style). We're passionate about community, customer service and cannabis. Our Service Leaders are included in our tip pool and earn some of the highest hourly rates in the industry. We provide continuous cannabis education and are looking for team members who are curious about the science of cannabis. We are committed to our culture of learning and sharing what we learn with our customers and each other. If you don’t have cannabis experience and you love taking care of people we’d love to talk. Applicants with restaurant and hospitality experience are especially encouraged to apply. We have Service Leaders instead of Supervisors because we are committed to providing the most exceptional service and experience in the industry. We are committed to connecting with each customer, understanding what they want to get from cannabis and making recommendations based on our knowledge and experience. Importantly, we are always looking for Retail Consultants with great cannabis knowledge to be leaders on our team! If you love helping, being part of a fun, smart and committed team, and are committed to customer service please apply. Requirements Managing all shift activity on the sales floor for a team of 10-30 Promptly and professionally handling customer service requests Counting cash drawers for accuracy Performing opening and closing checklists and reports Keeping store shelves properly stocked and merchandised Assisting with in-store promotions Monitoring the store for loss prevention and cannabis compliance requirements (training provided) Problem solving POS and system issues as they arise
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