The Table Games Floor Supervisor plays a key role in supporting the Table Games Department by overseeing daily operations, guiding dealers, ensuring guest satisfaction, and maintaining compliance with gaming regulations. This position is responsible for delivering an exceptional gaming experience while ensuring accuracy, integrity, and professionalism on the casino floor.
Monitor and document guest play including wager amounts, play duration, buy-ins, and wins/losses.
Maintain proper table inventories and perform fills and credits as needed.
Issue and inspect playing cards and dice at the start of each shift.
Support personnel functions including training, development, coaching, evaluations, and corrective action.
Supervise and instruct dealers in proper game procedures, accuracy, and service standards.
Assist with staff scheduling and coordination of ongoing training needs.
Resolve guest service issues promptly and professionally.
Ensure compliance with all gaming regulations, company policies, and departmental procedures.
Maintain confidentiality of company, team member, and guest information.
Follow and enforce all required safety standards.
Perform additional duties as assigned and adapt to scheduling needs based on business demand.
Must be 21 years of age or older.
High school diploma, GED, or equivalent experience required.
Minimum of 3 years of Table Games experience, including experience as a Dealer or in supervisory roles (Floor Supervisor, Pit Supervisor, Shift Manager Trainee, etc.).
Strong organizational skills with exceptional attention to detail.
Effective analytical, problem-solving, and decision-making skills.
Proficiency with Microsoft Office and player tracking systems.
Strong knowledge of table games rules, procedures, and internal controls.
Demonstrated commitment to guest service excellence and ethical conduct.
Ability to communicate clearly, respectfully, and professionally.
Must be able to secure and maintain a Nebraska Gaming License and possess a valid Driver's License.
This position may require:
Standing and walking on the casino floor for extended periods
Exposure to secondhand smoke
Navigating loud or busy gaming areas
Lifting up to 75+ lbs when necessary
Visual accuracy for monitoring games, players, and payouts
Handling situations requiring focus, quick decision-making, and professionalism
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