Job Description

Job Description

Job Description

About Our Company

At Altais, we’re looking for bold and curious clinicians and innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, advanced care providers, patients, and the clinical community. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include Brown & Toland Physicians, Family Care Specialists and Altais Medical Groups.

About Your Team

Are you looking to work with a high performing, fast growing and Health & Innovation team? We are 4,000+ physicians, working in over 40 cities throughout California, caring for more than 500,000 patients. If you are passionate about reshaping healthcare and want to work for a mission driven organization where new ideas and innovation are valued, then we would like to meet you.

About Your Work

Under general supervision of the Nurse Practitioner Senior Manager, the Virtual Medical Assistant will provide support to patients, keep the team of virtual Nurse Practitioners running efficiently by performing administrative and clinical functions within patient flow aligned within established guidelines. This role is a fast paced virtual role which will be responsible for virtually rooming patients for annual health assessments, recording medications, reconciling clinical history, and focusing on providing patients with excellent medical care.

You will focus on:

• Responsible for contacting patients and getting them logged into the virtual exam room and driving a positive patient customer service experience.
• Virtually rooms patients, collects and documents patient history, medications, and current state of health.
• Provides patient education and follow-up care instructions, plans and schedules diagnostic tests, process authorizations and referrals, as appropriate.
• Performs panel management and non-visit tasks as assigned by Provider or Supervisor.
• Works closely with providers to provide high quality care to each patient by addressing their health needs and concerns.
• Ensures that all logs, forms, records and charts are complete, thorough and accurate.
• File medical documents, test results, forms, and insurance information; file and process tasks related to new documents.
• Support correspondences including calls, tasks, prescription requests, emails, and patient portal requests; direct appropriately when needed; communicate messages accurately and in a timely manner; process forms and letters as needed.
• Maintain medication records and process medication orders as requested.
• Practices standard safety precautions to ensure safety to self, other staff and patients.
• Communicates clearly with providers, other staff and patients to promote optimum flow and proper patient hand off; communicates with NP Senior Manager on urgent issues.
• Proactively helps teammates during down time.
• Recommends improvement in processes and practices through the proper channels.
• Performs other duties as assigned.

The Skills, Experience & Education You Bring

• High School diploma or GED.
• 1-2 years of healthcare experience in a clinic or hospital.
• Ability to maintain confidentiality and PHI Ability to maintain confidentiality and PHI.
• Strong interpersonal and customer service skills required.
• Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system required.
• Strong analytical and problem-solving skills and attention to detail.
• Certified Medical Assistant preferred.

You Share our Mission & Values

• You are passionate about improving the healthcare experience and want to be part of the Altais mission.
• You are bold and curious - willing to take risks, try new things and be creative.
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
• You co-create , knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, experience, and geographic location. This base pay range is specific to California and can vary based on Bay Area, Metro LA, and Greater California regions which may not be applicable to other locations.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

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