Job Description
Position Summary
The Call Center Manager will manage all continuing care representatives and will be in charge of monitoring daily/weekly/monthly service call performance. The Call Center Manager will also be in charge of scheduling, hiring, and payroll needs in the continuing care department. The Call Center Manager will also assist the department with patient complaints and answer incoming calls as well as using a variety of reports aids in the number of patients scheduled.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to stand, sit, and walk; talk, hear, and smell; and use hands, fingers, and wrists (manual dexterity and hand-eye coordination). or controls associated The employee is frequently/occasionally required to reach; lift and/or move up to 25 pounds; and balance, stoop, bend, squat, kneel, crawl, climb, twist, pull, and crouch. The essential functions of this position require specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Risk Factor
This position assumes minimal risk.
Position Qualifications
Interpersonal and Organizational Skill Requirements
Technological Skills
Business Machines
Computer
Responsibilities
IND5
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