Job Description

COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.

**Work on interesting projects wherever you are, at home or in one of our offices around the world.**

At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.

* 43,000,000 Monthly Transactions

* 120 Fortune 1000 Clients

* 34 Years

* 19 Countries

* 1 You

**Customer Relations Representative**

**Req:** 22001474_en City: Canada Work at Home State: Canada Work at Home CA **Job Description:**

**The Role:**

As a **Customer Service Consultant**, you'd deliver exceptional support and solutions to customers through inbound calls in an energetic **work from home** environment. You'd work with top technologies and systems while having a dedicated team of leaders and peers to support you. **Note: we are also seeking bilingual English/French and English/Spanish speakers.**

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background we celebrate and embrace our diversity, whole-heartedly.

**What we offer:**

* Competitive hourly pay with monthly incentives, rewards & recognition programs, PTO, paid training

* Medical, dental, and vision benefits, EAP, and more health and wellness programs

* Advancement opportunities 80% of our frontline leaders have been promoted

**Qualifications:**

**Qualifications:**

* Must have completed high school or equivalent

* Must have the ability to type 35+ WPM

* Must meet the following requirements to work from home:

+ Internet speeds of at least 2 Mbps upload and 10 Mbps download (**note**: wireless and/or satellite Internet Service Providers are not compatible with our systems)

+ In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates

+ A computer with at least a 1.6 Ghz Dual Core processor, 2GB RAM, 10 GB available hard drive space, one or more available USB ports (2.0 or greater), sound/audio, Windows 10, two 20-inch monitors, a wired Keyboard, and a wired mouse

+ A headset to use for training and meetings that is/has a USB, dual ear, and a noise-cancelling microphone

+ A smartphone (iOS or Android 4 years old or newer) to download our app for company communications

+ A quiet and secure place to work

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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