Job Description

This range is provided by Auxo Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $150,000.00/yr

Direct message the job poster from Auxo Solutions

Founder & Director | Building World-Class Founding Teams for SaaS Startups

Role : Customer Success Manager

Location : SF Bay Area (hybrid)

Funding : Series A

Salary: $110k - $150k (+ bonuses + equity)

The Role:

This is an opportunity to work with a rapidly growing Series A startup that helps companies create campaigns more effectively using AI. They've grown 15x in the last 18 months, and focus on mid-market to enterprise level companies.

We're rapidly scaling and need a Customer Success Manager to own the post-onboarding relationship with our buyers. This person will handle renewals, QBRs, and strategic relationships.

The role offers the perfect blend of startup growth opportunity with established customer base and proven product-market fit.

You can expect fantastic career progression opportunities, become part of a tight-knit team and make a true impact.

You Will:

• Handle post-onboarding activities, manage client relationships, oversee renewals, and strategize upsells and cross-sells.
• Demonstrate the product's value to CMOs.
• Own and build the function: You'll be the first person to entirely own post-onboarding customer success - chance to build the process from ground up
• Shape the customer journey: Design the handoff process from onboarding CSM to long-term account management

You Bring:

• 3+ years of experience in B2B SaaS as a Customer Success Manager/Account Manager - with proven track record
• Experience in startup environments (Seed to Series B is ideal)
• Experience in marketing tech or sales tech
• Experienced handling post-onboarding activities, manage client relationships, oversee renewals, and strategize upsells and cross-sells.
• Ability to demonstrate value to CMOs.
• Strategic thinker - can advise customers on marketing strategy and best practices.
• Excellent communication skills and engaging personality

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Software Development and Marketing Services

Referrals increase your chances of interviewing at Auxo Solutions by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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