Customer Support Specialist - Work From Home Job at Railbookers Group, United States

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  • Railbookers Group
  • United States

Job Description

[Call Center / Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Home office reimbursements - As a Customer Support Specialist at Railbookers Group, you will: Serve as the primary point of contact for customer inquiries regarding existing Railbookers and Amtrak Vacations bookings via phone, email, and online channels; Provide comprehensive support for itinerary changes, cancellations, modifications, and special requests, ensuring accuracy and adherence to company policies; Liaise effectively with internal departments and external partners to resolve complex issues and facilitate smooth customer journeys; Process payments, issue refunds, and manage billing inquiries with attention to detail and accuracy; Document all customer interactions accurately and thoroughly in the CRM system...Hiring Immediately >>

Job Tags

Immediate start, Remote work, Home office,

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