Deskside Support Technician Job at BC Tech Pro, Senatobia, MS

ZGRTTk9JajdZMW9wd0hkL05nWW9qY3pacnc9PQ==
  • BC Tech Pro
  • Senatobia, MS

Job Description

Company Description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
  • Would be onsite at client location 40 hrs/ week
  • Pay starts at $24/hour
  • Technician would train with current Onsite technician
  • Short and long-term contracts available
Responsibilities:
  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:
  • Typically requires technical school certification or equivalent of 2-3 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required
Skills:
  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines. BC Tech Pro

Job Tags

Fixed term contract,

Similar Jobs

AW-Lake Company

Industrial Engineer Job at AW-Lake Company

 ...Languages; Python, Labview, C# Education and Experience Requirements: ~ Bachelor's degree ~2 Years Work Experience in Industrial/Manufacturing Engineering Traits: Ability to uphold the mission and vision of TASI Measurement. Must be accountable and adaptable to... 

Citizens Bank

Senior Private Bank Relationship Executive Job at Citizens Bank

A leading financial institution is seeking a Private Bank Relationship Manager in New York. This role focuses on generating new business, managing client relationships, and developing cross-sell opportunities. The ideal candidate will have over 10 years of experience in... 

Johnson & Johnson

Senior Learning Manager - Learning Excellence Neuroscience, Schizophrenia Job at Johnson & Johnson

 ...Johnson Innovative Medicine is recruiting for a Senior Learning Manager to support the Learning Excellence Neuroscience, Schizophrenia franchise...  ...treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn... 

Melone Hatley, P.C.

Family Law Litigation Attorney Job at Melone Hatley, P.C.

 ...Company Overview Melone Hatley, P.C. is a fast-growing family and estate planning law firm with offices across Virginia, Florida, South...  ...We are seeking a highly skilled and motivated Litigation Attorney to join our growing legal team. The ideal candidate will... 

HAMASPIK CHOICE INC

Per Diem Enrollment Nurse Job at HAMASPIK CHOICE INC

The Per Diem Enrollment Nurse is responsible for completing the UAS assessment, reviewing the NYIA assessment, creation of the time tasking tool...  ... Meets productivity requirements as set forth by Agency. Travels as required as set forth by Agency. Other assignments within...