Help Desk Support Job at Robert Half, Washington DC

YzlPSVA0bjBhVlVudzNaNk53NHZpYzNmcmc9PQ==
  • Robert Half
  • Washington DC

Job Description

Job Description

Job Description

We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.

Key Responsibilities:

  • Provide deskside support for users based on dispatched service tickets or direct requests
  • Perform break/fix support for laptops, desktops, and peripheral devices
  • Install and configure specialty software not packaged in SCCM
  • Remove devices from the network as directed by security protocols
  • Diagnose and resolve printer issues, including toner replacement
  • Maintain CMDB entries and manage on-call schedules using ServiceNow
  • Participate in daily/weekly meetings for incident and outage management
  • Support Disaster Recovery and Business Continuity planning
  • Manage user access, entitlements, and privileged access
  • Deliver “white glove” support to senior leadership when required, including occasional after-hours support

Required Qualifications:

  • High school diploma and 5+ years of relevant IT support experience
  • Current Public Trust clearance or ability to obtain one
  • Experience providing Tier II support in a Windows office environment
  • Strong communication and customer service skills
  • Familiarity with ITSM ticketing systems

Preferred Qualifications:

  • Experience with Windows 10, Microsoft Office, Exchange/Outlook
  • Prior experience supporting senior leadership or executive offices
  • Familiarity with multi-building support environments
  • Experience with ServiceNow and SCCM

Job Tags

Long term contract, Work at office,

Similar Jobs

Citrine LLC

Administrative Assistant - part-time Job at Citrine LLC

 ...Position Overview: We are seeking an Administrative Assistant to join our team! This position provides administrative and clerical...  ..., helping ensure efficient day-to-day office operations. This part-time role is based in our Lakewood office and requires on-site work... 

Cognizant

Oracle ERP Senior Consultant - Job at Cognizant

 ...Job Summary We are looking for an Oracle ERP Cloud GL & Fusion Accounting Hub Support Consultant to join our onsite team for a leading banking client. This role focuses on ensuring smooth system operations, resolving critical issues, and implementing enhancements to... 

Only Data Entry

Remote Data Entry Operator (Junior) - Growth Path Job at Only Data Entry

 ...About the job Data Entry Assistant (Junior / Remote) CHECK YOUR EMAIL, INCLUDING YOUR SPAM FOLDER, FOR INSTRUCTIONS AFTER APPLYING Are you ready to embark on a career that offers endless opportunities for growth and development? Do you have a passion for precision... 

Flipstar Gymnastics Academy

Birthday Party Assistant | Part Time Job at Flipstar Gymnastics Academy

 ...the capacity to show the truest definition of Hospitality. We are seeking permanent, part time applicants. The ideal candidate will be quick to learn, confident, and eager to assist clients with a variety of needs while hosting birthday parties at FGA. We are looking... 

Captivation Software

Software Engineer 3 - C++/Python/GPU/CUDA/Linux/RF Job at Captivation Software

 ...who will be assisting with daily responsibilities. Responsibilities Design, implement, and maintain DevOps pipelines for C++ or Python applications, utilizing Kubernetes/K8 deployment and administration, Helm chart creation, and pod definition Manage and...