IT Help Desk Support Specialist Job at Cinter Technology Services, New York, NY

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  • Cinter Technology Services
  • New York, NY

Job Description

Job Description

Job Description

▶︎ Job Details
・Job Title: IT Help Desk Support Specialist
・Client: Japanese Corporate thorugh Cinter Technology 
・Working Location: New York NY, 10016
・Employment Type: Non-Exempt 
・Salary: $29-32 / Per Hour 
・Benefit: 401K match, No insurance
・Working Hours : 40 hours / per week 

▶︎Primary Responsibilities 
  • Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.
  • Provide and manage client IT support operation related document 
  • Understand and follow clinet’s request and instruction
  • Expand the business with existing and new client
ESSENTIAL FUNCTIONS: 
  • Provide the support service at the service operation time, which is instructed by 
  • the client and/or company management. 
  • Prioritize and escalate issues to the appropriate support teams when needed.
  • Provide IT training to users and participate in IT projects.
  • Have a proactive communication with client and company management 
  • Understand requirements and instruction/company management and provide the 
  • service based on the requirements and instructions, including BYOD. 
  • Read and understand any company provided documents and training 
  • Submit company requited report, attendance for requested meeting, training 
  • course 
  • Mentor and train new team members if necessary 
  • Follow team manager’s request/instruction to operate IT operation support 
  • team 

 
QUALIFICATIONS AND REQUIREMENTS:
  • At least 4 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.
  • Strong knowledge of business software: Windows OS, Office365
  • Very flexible mindset & challenging personality against sudden big change of 
  • request/work- flow/rules/responsibility range/environment 
  • Toughness & strong motivation to complete heavy workload 
  • Strong motivation to reach out goals 
  • Strong attention to details with the ability to troubleshoot issues and provide 
  • resolution
 
SKILLS:
  • Team-oriented personality 
  • Excellent communication skills 
  • Microsoft Office (Outlook/Word/Excel/PowerPoint)
  • Japanese skill is not required but welcome
  • Spanish skill is not required but welcome

 

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Job Tags

Hourly pay, Work at office, Remote work, Flexible hours,

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