Job Description

Overview What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Grow YOUR career with DHL today… DHL currently has an opening for a Collections Lead specializing in Freight/Duty Collections in our Houston, Texas, Customer Financial Support Center. This position will report directly to the Collection Supervisor and will assist the supervisor with customer collection treatment and escalations. Responsibilities Holistic understanding of the current Collections Treatment Plan (CTP) Develop and identify best collections practices and disseminate to collection teams Participate in monthly inter-departmental meetings to improve processes Primary testers for new systems and system enhancements Prepare Team and Department presentations Audit escalation emails with collectors to ensure communications are precise and concise Serve as primary point of contact when Supervisor is out or unavailable; liaise with other supervisors and leads Assist Supervisor with 820 Workbook distribution, review of monthly performance slides with collectors, and preparation and distribution of weekly AR reports Manage customer accounts, including payments and disputes Respond to billing questions and inquiries from internal or external customers Verify a variety of data for accuracy Assist collectors with customer and system related issues and escalations Researches/coordinates the resolution of incorrect, missing, or unclear information Analyze banks and recommend way forward Resolve problems and escalate highly complex issues as necessary Edit billing data from documents such as invoices, airway bills, and computer-generated reports Communicate with customers regarding follow up billing issues Additional duties as requested Skills & Qualifications Performs standard, specialized and complex aspects of the function. Technical certification or Associate degree preferred. Generally 4 or more years of experience in related area of responsibility. Advanced level Excel skills Professional telephone demeanor Detail and analytical oriented Excellent verbal and written communication skills Customer Centric Other Tasks and Accountabilities Autonomy: Nature of work requires increasing independence. Receives guidance only on unusual complex problems or issues. Work review typically involves periodic review of output by supervisor and/or direct customers of the process. Impact: Works independently on larger, moderately complex projects/assignments that have direct impact on department and area results. Errors in judgment or failure to achieve results may cause delays in program schedules and may require a moderate expenditure of resources to rectify. Knowledge: Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments. People Management: May provide general guidance/direction or train junior level personnel in Associate and Professional roles. Problem Complexity: Performs professional level work that typically requires processing and interpreting more complex, less clearly-defined issues. Identifies problems and possible solutions and takes appropriate action to resolve. Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: Competitive Pay Bonus/Incentive Programs Retirement Savings - 401K with company match Medical, Dental, Vision, well-being programs Tuition Reimbursement Generous Paid Time Off - Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. #J-18808-Ljbffr DHL Germany

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